Senior Process Manager
Senior Process Manager
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Job Description
At Capital One were building a leading informationbased technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products and we have been innovating relentlessly ever since. Today we are a hightech company a scientific laboratory and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.
As a Senior Associate Process Manager supporting Capital One Software you will help manage and support the command center processes. Responsibilities will include documenting monitoring and controlling critical process points as defined by business policies and standards.
This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills attention to detail and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless of process improvement projects. Knowledge of how to navigate regulatory requirements as well as the development and management of process controls will be critical to maintaining a wellmanaged process. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
Day to day oversight of multiple processes: monitor report and plan process improvement or redesign initiatives; define establish and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.
Collect analyze and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems or transactions where expertise is required to interpret against policies guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
Maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports presentations business cases and diagrams)
Collaborate on larger initiatives including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in crossfunctional project teams including projects driven by other parts of the organization to provide input liaise with training and partner with groups on efforts.
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations including up to the executive level.
Will perform process or parts of the process as needed
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 2 years of experience in Process or Risk Management experience
At least 1 year of experience in Microsoft Office or G Suite
Preferred Qualifications:
Bachelors Degree or military experience
Lean Agile Six Sigma Business Process Management or Project Management certification
At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F1 OPT F1 STEM OPT F1 CPT J1 TN or another type of work authorization)
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $86300 $98400 for Sr. Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
