Sr Program Manager Risk Integrity FBA DPR
Sr Program Manager Risk Integrity FBA DPR
Posted on :
17-04-2025
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1 Vacancy
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Job Description
The FBA Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize reconcile and prevent exceptions within Amazons endtoend supply chain. We are building a future where we capture analyze and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound distribution storage fulfillment returns) and measure and improve Seller Experience.
This role acts as a singlethreadedleader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies tracking performance and working with Product Operations and Tech to drive automation. As part of this to understand problems effectively this role requires the ability to identify risks and opportunities in strategies and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams VP organizations and policies. This role is also responsible for writing business updates requirements and aligning stakeholders.
If you have an entrepreneurial spirit love to work with data enjoy operational challenges and are interested in building solutions to challenging problems that have a wide impact this role may be for you.
Key job responsibilities
Single threaded leader for seller defect and reimbursement integrity risk and outlier analysis throughout Amazons supply chain including inbound outbound removals and customer returns
Define and deliver important programs with broad crossorganizational and/or crossregional business impact.
Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a longterm beneficial impact on a large segments both internally and externally to DP&R.
Contribute both in and outside of DP&R to improves business efficiency to simplify and to improve quality to reduces bottlenecks and to further deliver FBAs value proposition to sellers.
Operate with autonomy showing high judgment in decisions that have business and possibly technical implications.
Represent verbally and in writing complex decisions tradeoffs and potential solutions clearly to VPs and when needed SVPs.
Build consensus. Align teams toward coherent strategies. Bring clarity to complexity probe assumptions illuminate pitfalls and foster shared understanding.
Raise the bar managing Projects and leading Program Management.
Bachelors degree
6 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
6 years of working cross functionally with tech and nontech teams experience
6 years of delivering cross functional projects experience
6 years of owning program strategy end to end delivery and communicating results to senior leadership experience
5 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Technical fluency: understanding and discussing technology concepts schedule tradeoffs and new opportunities with technical team members.
SQL and Data Analysis experience.
6 years of Business Management and/or Operations experience.
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions.
Excellent Verbal and written communications skills.
Experience building relationships and working effectively across internal and external organizations.
Presentation skills and the ability to articulate complex concepts to cross functional audiences.
Previous experience in risk management payments integrity is a plus.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role acts as a singlethreadedleader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies tracking performance and working with Product Operations and Tech to drive automation. As part of this to understand problems effectively this role requires the ability to identify risks and opportunities in strategies and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams VP organizations and policies. This role is also responsible for writing business updates requirements and aligning stakeholders.
If you have an entrepreneurial spirit love to work with data enjoy operational challenges and are interested in building solutions to challenging problems that have a wide impact this role may be for you.
Key job responsibilities
Single threaded leader for seller defect and reimbursement integrity risk and outlier analysis throughout Amazons supply chain including inbound outbound removals and customer returns
Define and deliver important programs with broad crossorganizational and/or crossregional business impact.
Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a longterm beneficial impact on a large segments both internally and externally to DP&R.
Contribute both in and outside of DP&R to improves business efficiency to simplify and to improve quality to reduces bottlenecks and to further deliver FBAs value proposition to sellers.
Operate with autonomy showing high judgment in decisions that have business and possibly technical implications.
Represent verbally and in writing complex decisions tradeoffs and potential solutions clearly to VPs and when needed SVPs.
Build consensus. Align teams toward coherent strategies. Bring clarity to complexity probe assumptions illuminate pitfalls and foster shared understanding.
Raise the bar managing Projects and leading Program Management.
Bachelors degree
6 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
6 years of working cross functionally with tech and nontech teams experience
6 years of delivering cross functional projects experience
6 years of owning program strategy end to end delivery and communicating results to senior leadership experience
5 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Technical fluency: understanding and discussing technology concepts schedule tradeoffs and new opportunities with technical team members.
SQL and Data Analysis experience.
6 years of Business Management and/or Operations experience.
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions.
Excellent Verbal and written communications skills.
Experience building relationships and working effectively across internal and external organizations.
Presentation skills and the ability to articulate complex concepts to cross functional audiences.
Previous experience in risk management payments integrity is a plus.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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