Site Reliability Engineer III
Site Reliability Engineer III
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Job Description
Theres nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and missioncritical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise technology team youwill solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure you will configure maintain monitor and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of endtoend operations availability reliability and scalability of your application or platform.
Job responsibilities
- Troubleshoot major incidents facilitate blameless postmortems and ensure nonrecurrence of issues on the ServiceNow platform or other critical applications.
- Design code test and deliver software to automate manual operational tasks enhancing the availability and stability of ServiceNow and its critical integration services.
- Analyze database and system performance issues providing solutions to improve service availability.
- Collaborate with software engineers and teams to design develop test and implement solutions for availability reliability and scalability.
- Implement infrastructure configuration and network as code for applications and platforms.
- Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
- Support the adoption of site reliability engineering best practices within your team
Required qualifications capabilities and skills
- Formal training or certification on Site Reliability concepts and 3 years applied experience
- Extensive experience in supporting the ServiceNow Platform or other enterprise products and services with strong debugging and troubleshooting skills for complex systems.
- Proficient in site reliability culture and principles with handson experience implementing them within applications or platforms to enhance reliability and performance.
- Strong background in working with relational databases such as MySQL and Oracle including expertise in database tuning for optimal performance.
- Skilled in diagnosing application performance degradation and implementing effective solutions to improve system efficiency.
- Proficient in scripting languages including JavaScript Python Perl Unix Shell and Windows Shell with experience in writing or debugging ObjectOriented code particularly in Java.
- Experienced in working with dynamic HTML components such as AJAX JavaScript AngularJS CSS XML HTML and XHTML to create interactive and responsive web applications.
- Proficient in web services technologies including SOAP and REST as well as data extraction technologies like JDBC and ODBC for seamless data integration and communication.
- Knowledgeable in TCP/IP networking IT Service Management (ITSM) IT Infrastructure Library (ITIL) and Configuration Management Database (CMDB) with experience in observability to monitor and improve system performance.
- Ability to solve unique problems in areas such as compute services including Containers & Serverless and other AWS Services.
- Strong understanding of AWS Network Architecture and general networking.
- ServiceNow Certification; CSA or higher is desired.
Employment Type
Full-Time
