Sr Lead SW Eng Omnium

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Job Description

The Senior Lead role is a lead role within the Omnium Support IT Team. This position will focus primarily on leading and providing Level II and Level III support for our clientfacing Omnium Fund Administration platform. This individual and their team will work closely day to day with HFS Partners the Omnium Development team Clients and members of other shared service teams within the AFS organization in all regions. Additionally this role will lead and supervise contract employees within a section of Omnium Support.

Knowledge/Skills

515 years professional experience specifically within the Financial workplace
Team focused individual with a strong work ethic and the ability to lead a team of subject matter experts

Previous supervisory experience managing projects goals and daily workflow within a large team dynamic.

Strong focus on high quality client service
Excellent written/verbal communication skills
Ability to quickly learn new technology as well as teach/train that technology to new hires and team members
Ability to multitask and meet ongoing time sensitive deadlines
Experience in an internal/external client facing role required
Previous experience managing ongoing and timelimited projects.

Major Duties

Exercise day to day support and direction of subject matter experts in handling Northern Trust Omnium client/partner issues. Frequent interaction with internal clients via Service Now incident system email MS Teams and phone.

Act as a lead escalation point for their team for all issues warranting additional support.
Coordinate extensive Omnium daily system checkouts to ensure the availability of the application environment for all users
Daily handoff of open and ongoing support issues to overnight offshore support teams/partners.
Training and general knowledge transfer to support team including authoring reviewing and approving Omnium support related documentation and knowledge base articles
Provide support for ongoing Omnium system deployment releases and communicate platform changes to the user community

Provide management and tracking of internal support based projects and report upwards on progress to direct and Clevel management.

Tracking of all Omnium related incidents identification of chronic problems and escalation to appropriate development resources.

Help compile and analyze capacity and performance related application and server metrics

Experience

Bachelors Degree in Computer Science Finance Accounting or related experience required. 510 years of professional experience in Financial industry required. Strong analytical communication and organizational skills are required. Candidate must work well independently with team members and with business partners.

Standard Hours

40

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits 401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and wellbeing benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.