Lead Infrastructure Engineer
Lead Infrastructure Engineer
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Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
** This position is onsite in Raleigh NC or Atlanta GA **Resolves complex technical issues for Truists Network applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking diagnosis and rootcause analysis replication troubleshooting and resolution for complex issues. In this capacity performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long term improvements.
4. Documents all relevant enduser interactions and steps taken to resolve incidents.
5. Has occasional contact with endusers.
6. Communicates status of issue resolution to internal customers.
7. Engage and manage outside vendors.
8. Applies indepth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.
13. Follow change management process guidelines and perform upgrades on the network devices
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree and 5 years of experience in development or application support or an equivalent combination of education and work experience.
2. Indepth knowledge in information systems and ability to identify apply and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex difficult or sensitive information.
Preferred Qualifications:
1. Bachelors degree and 6 years of experience or an equivalent combination of education and work experience.
2. Banking or financial services experience.
with ServiceNow Viavi or equivalent packet capturing tools
with Broadcom DX Netops or equivalent device/traffic performance tools
with Enterprise network technologies such as Meraki SDWAN catalyst switches and ASR
with ACI Application Centric Infrastructure and SDWAN Software defined Wide Area Network
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Employment Type
Full-Time
