Customer Engagement Head
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
The Opportunity
The Customer Engagement Head plays a pivotal role in enabling better outcomes by delivering value for patients across all ecosystems in the country. This is a highlevel leadership role focusing on enabling the customer facing teams (Patient Journey Partners) according to the needs of patients/customers.
The role actively participates in regular enabling team meetings contributing expertise and insights to drive decisions that directly impact Roche Morocco. This will involve providing strategic input on customercentric initiatives while also aligning with broader organizational goals within the enabling team framework.
Main Responsibilities
Helps strengthen the PPOC model by creating safe environments for the team.
Acts as a team coach/mentor to develop the required mindset and capabilities by facilitating teams selfmanagement and autonomy.
Support teams (PJPs) in their learning journey provides support on both individual & team level
Promotes a feedback culture within groups and teamcollaboration.
Engages and fosters PJPs connections with the network across disease areas other ecosystems and beyond borders to foster learnings and experience exchange.
Acts as a change agent to accelerate ecosystem team and individual capabilities for patient centricity and enhance Customer engagement where needed towards our purpose.
Supports definition/implementation of countrywide customer engagement strategy
Supports the team to have an expanded vision in order to ensure best resources allocation which creates most value for patients
Oversees Business performance of the Ecosystems
Acts fully in compliance with Competition Law and Roche Code of Conduct in carrying out all duties; in this regard it is of utmost importance to avoid prohibited practices.
Who you are
Experience and Qualifications
University Degree MBA and/or Scientific Diploma with 7 years experience in business development marketing commercial and/or sales.
Experience in the pharmaceutical industry and experience in launching new products.
Fluency in Arabic English & French oral and written
Required Competencies
People management (train coach & develop) energetic and inspired view on the work ability to inspire teams and others
Ability to analyze diagnose market and ecosystems dynamics and accordingly make sound decisions
Business acumen deep understanding of business drivers products local market competition
Strong and impactful communication skills to convey complex ideas and alternatives to the Ecosystem Stakeholders and other involved parties
Strong facilitation negotiation and conflict resolution
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Employment Type
Full-Time
