Customer Service Representative
Customer Service Representative
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
Start Date: June 6 2025
Training: 8 am 5pm MT
Post Training Shift: 11 am 8 pm MT (MonFri Tues Sat or SunThurs)
Collective Health is hiring for its Member Services team in Lehi UT! At Collective Health we believe Healthcare should be simple accessible and technologydriven. But moreover we believe healthcare should be grounded by the people that it serves. As Collective Health grows so does our team of passionate Member Advocates to question the industrys status quo.
Member Advocates are part of our Customer Experience team and are the first point of contact to support and guide our members through their health care benefits questions. We look for Members Advocates that are motivated by thoughtful perseverance to find solutions to complex issues in the health benefits industry and who will elevate our customer service to the next level. We put the care back in healthcare by finding the answers to problems that no one has dared to solve. Our Member Advocate team treats all Member inquiries with a concierge level of service that is distinctive to the Collective Health customer support team.
As a Member Advocate you will immerse yourself in a rapidlyevolving healthcare industry while mastering skills in operational efficiency and external professionalism. This role includes 4 weeks of training to prepare you for success.
What youll do:
- Learn health insurance benefits and network plans to solve challenging member problems through research technology and most meaningfully empathy
- Connect with members via phone email and chat and address and resolve a variety of member inquiries to help people understand navigate and pay for healthcare
- Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead this is one of the most essential roles we have at Collective Health
Your skills include:
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills both written and verbal and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fastpaced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
- 1 years of experience in a fast paced work environment
- 1 years experience in customerfacing role
- Bilingual (English/Spanish) is a plus
- Prior healthcare experience
- Bachelors or Associates degree
Pay Transparency Statement
This position is based out of our Lehi UT office with the expectation of being in office at least three days per week. #LIhybrid
Within the first six months employees will be eligible to receive additional pay increases anywhere from $.75$1.25/hour for completing postservice training and meeting performance expectations.
In addition to the hourly rate you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Unclear Seniority
Employment Type
Hourly
