Administrator
Administrator
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Job Alert
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£ 25077 - 25077
1 Vacancy
Job Description
Overview
Smokefree Lancashire has been commissioned to deliver the stop smoking service across Lancashire. With an estimated 131000 smokers in Lancashire our goal is to make smoking cessation a priority for everyone
We provide advice and information to people who want to quit smoking and develop personalised plans during onetoone support sessions. We also offer groupwork sessions pharmacotherapy and deliver training to our partner agencies.
We are seeking a dedicated Administrator to join our dynamic team in Lancashire to provide effective administrative support. You will offer organisational administrative and clerical services to the team designed to contribute towards its aims and objectives.
Where: Lancashire
Full Time Salary Range:25077.00 (based on full time hours pro rata for parttime hours)
Full Time Hours: 37.5 hours per week
Responsibilities
About the role:
- To process referrals through our Quit Manager system ensuring that new email and telephone referrals are processed.
- Provide new and existing service users with a friendly and welcoming experience ensuring that queries are dealt with promptly and efficiently.
- Contribute to managing an effective appointment system sending appointment reminder texts checking appointment times and following up on missed appointments.
- Help to record team meeting minutes and help to maintain shared spreadsheets
- Help to manage our social media channels providing responses to comments and messages where appropriate.
- Encourage service user feedback through bulk text messages and record feedback correctly.
- Providing basic advice and information on the service offer. Have an awareness of the wider organisation.
- Take messages for staff and update case management contacts where appropriate
- Support the team with the packaging of medications for delivery. This may also include helping to manage the medication spreadsheet.
About you:
- Nonjudgmental attitude and experience of working with service users
- Understanding of Tobacco Addiction services
- Experience of working in an office environment
- Excellent communication skills
- Willingness to actively participate in regular supervision
- Experience of communicating clearly and effectively with service users and team members.
- IT literacy including use of Microsoft packages and databases
- Ability to maintain confidentiality and act within professional boundaries
What we will give to you:
- 25 days holiday bank holidays) rising by 1 day for each years serviceCapped at 30 days
- Paid Wellness hour each week along with a Wellness huband Employee Assist Programme
- Contributory pension scheme
- Severalbenefits incl. discounts for shopping cinema holidays etc.
- A friendly and supportive team
- Training career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If this sounds like you and you wouldlike to begin your journey withSmokefree Lancashire then wewouldlove to talk to you.
If you require sponsorship please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more hereSkilled Worker visa: Overview
Fulltime hours at Change Grow Live are 37.5 hours per week. For parttime roles the salary and payments will be pro rata based on contracted hours.
Salary Range (pro rata if part time)
ILW / OLW /Fringe
Closing Date
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
