Customer Education Lead

Who are we

Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation semantic search RAG and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do whats best for our customers.

Cohere is a team of researchers engineers designers and more who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

In this senior level individual contributor role the Customer Education Lead at Cohere will be responsible for developing and executing a comprehensive scalable enablement strategy that supports both customers and partners. In this individual contributor role you will lead the design development and delivery of a blended education program combining live sessions interactive digital modules and selfservice tools. Your efforts will be critical in ensuring that our users fully understand and leverage Coheres enterprise platform and LLMpowered capabilities ultimately driving longterm customer success and partner growth.

As our Customer Education Lead you will:

Strategic Leadership:

• Define and implement the overall customer education and enablement strategy aligned with Coheres enterprise vision.

• Serve as the primary advocate for customer and partner learning across internal product sales and technical teams.

Program Design & Delivery:

• Develop a scalable education roadmap that incorporates both live and digital programs including webinars interactive workshops video tutorials and selfpaced learning modules.

• Oversee the creation and continuous improvement of educational contentfrom indepth technical guides to quickreference tooltipsensuring content is uptodate with product enhancements and industry best practices.

CrossFunctional Collaboration:

• Partner with product management engineering and customer success teams to identify training needs gather feedback and iterate on content for maximum impact.

• Work closely with partners to tailor enablement initiatives that drive successful implementation and adoption of Coheres platform.

Technology & Scalability:

• Leverage digital tools and AIdriven analytics (e.g. inapp guides chatbots) to automate and scale customer learning experiences while maintaining a personalized touch.

• Ensure robust systems are in place for tracking training outcomes KPIs and customer engagement to inform continuous improvements.

The Customer Education Lead career opportunity is a good match for you if you have:

• Bachelors degree in a related field (or equivalent experience); advanced degree preferred.

• 10 years of experience in customer education training or customer success roles within hightech or enterprise software companies.

• Proven track record of designing and scaling education or enablement programs in a digitalfirst environment.

• Strong technical acumen with familiarity in LLMs and AI platforms ideally with experience supporting complex enterprise endtoend solutions.

• Excellent communication presentation and storytelling skills with the ability to translate technical concepts into clear engaging educational content. Strong work experiences partnering with engineering teams directly is required.

• Demonstrated ability to lead crossfunctional initiatives and manage diverse teams while working in a fastpaced agile environment.

• Ability to travel to customer locations regionally and globally when necessary.

• Preferred: Experience with enterprise platforms and LLMbased solutions.

• Preferred: Prior exposure to developing training programs for both technical and nontechnical audiences.

• Preferred: Knowledge of digital learning management systems (LMS) webinar platforms and AIenabled learning tools.

• Preferred: Proven experience working with strategic partners and enterprise customers in a global context.

If some of the above doesnt line up perfectly with your experience we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process please submit an Accommodations Request Form and we will work together to meet your needs.

FullTime Employees at Cohere enjoy these Perks:

An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend inoffice lunches & snacks

Full health and dental benefits including a separate budget to take care of your mental health

100 Parental Leave topup for 6 months for employees based in Canada the US and the UK

Personal enrichment benefits towards arts and culture fitness and wellbeing quality time and workspace improvement

Remoteflexible offices in Toronto New York San Francisco and London and coworking stipend

6 weeks of vacation

Note: This post is coauthored by both Cohere humans and Cohere technology.