Hospitality Operations Manager
Hospitality Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Our client a 5 star Hospitality establishment based near Paterson (Eastern Cape) is seeking to appoint an experienced and highly professional Hospitality Operations Manager to their dynamic team.
Specific 5 star experience (preferably at a Game Reserve) 5 years in a SENIOR management role (GM Hospitality Manager or equivalent) and experience in a game reserve hospitality secures!
Note : Live in position and salary commensurate with experience.
- Qualification: Degree or diploma in hotel management or a related field.
- Minimum of 8 years senior management experience at a 5star luxury property of which at least 5 years should be in a game reserve environment.
- Proven experience in guest service excellence operational efficiency and financial management.
- Proficiency in Microsoft Office and lodge/hotelspecific software.
- Exceptional leadership and management skills.
- High attention to detail and commitment to service excellence.
- Ability to work in a dynamic highpressure environment.
- Strong problemsolving and decisionmaking abilities.
- Ability to drive innovation and continuous improvement.
Responsibilities and expectations but not limited to:
- Develop and implement strategic plans for hospitality operations.
- Ensure outstanding guest experiences and service quality across all lodges.
- Provide leadership to other departments and foster crossdepartment collaboration to ensure operational excellence.
- Manage and oversee lodge and hospitality teams to maintain high standards.
- Develop budgets control costs and manage financial performance for the hospitality departments.
- Optimize processes to ensure compliance with health safety and security regulations.
- Oversee the hospitality departments HR as well as training and development initiatives and needs.
- Initiate and drive the implementation of IT systems technology solutions and other support services ensuring they are executed effectively by the responsible teams.
- Support and collaborate on all hospitalityrelated projects such as lodge refurbishments and special initiatives ensuring alignment with operational and guest experience standards.
If you do not hear from us within two weeks of applying you may assume that your application was unsuccessful.
Required Experience:
Manager
Employment Type
Full-Time
