About Our Job

With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. Although the full range is posted the target salary range for this position is $24.71 $30.89/hour. We also offer generous benefits for fulltime employees which includes but is not limited to:

• A guaranteed lifelong monthly pension once vested after 5 years of service

• 457B Retirement plan

• 132 hours of PTO earned within first year 11 paid holidays 1 personal holiday and 1 volunteer day per year

• Competitive medical dental and vision plans effective within 1 month of start date

Location

This is an inperson position that will require you to be present five days a week with the possibility of being placed at any of the following branch locations dependent on need:

• Northeast Branch: 4685 Peoria St #1 Denver CO 80239

• Northwest Branch: 3698 W 44th Ave Denver CO 80211

• Southeast Branch: 2243 S Monaco Pkwy Denver CO 80222

• Southwest Branch: 3100 S Sheridan Blvd Denver CO 80227

• Tremont Branch: 2855 Tremont Pl Denver CO 80205

What Youll Do

Additionally the DMV Lead Customer Service Agent will:

• Assist in running the daily operations such as opening closing and securing offices responding to escalated customer issues issuing credits and making corrections to the State system

• Provide support with onthejob training on motor vehicle policies procedures methodsand techniques in order to process and issue motor vehicle titles and registrationdocuments

• Respond to complex customer questions and issues such as titling and registration procedures fee and tax requirements emission testing and insurance requirementsexplain statutes policies procedures and rules and resolve problems and/or concerns

• Process vehicle registration renewal applications received in the mail or online reviewdocuments for completeness accuracy and compliance with statutes issue motor vehicleregistration documents and validation tabs determine why some renewals are rejected andsend correspondence to customers explaining fees reason for rejection and policies andprocedures

• Maintain assigned state inventory files and records as required by the ColoradoDepartment of Revenue

• Operate a variety of office equipment perform preventative maintenance reports allmalfunctions and troubleshoot problems in conjunction with a repair technician until the machine is in working order

• Perform other related duties as assigned

About You

What Youll Bring

We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.

We are looking for someone with some or all the following skills and experience:

• Passion and dedication to ensuring the highest level of customer service to our Denver residents

• Superior communication skills

• Previous professional level Motor Vehicle titling and/or registration experience

Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate

• Experience Requirement: Three 3 years of clerical experience which includes customer service involving the explanation of rules and regulations of which must include one 1 year of motor vehicle office support experience

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

• License/Certifications: Requires a valid Drivers License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until April 21st. Please submit your application as soon as possible and no later than April 21st at 11:59 p.m. to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications physical demands and probationary period click here.

Position Type

It is your right to access oral or written language assistance sign language interpretation realtime captioning via CART or disabilityrelated accommodations. To request any of these services at no cost to you please contact with three business days notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work click here for English or here for Spanish.