Process Associate - Order Management
Process Associate - Order Management
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of PA Order Management
In this role you will be responsible to demonstrate innovation and intuition in identifying areas of Order Management.
Responsibilities
Responsible for actioning Customer Orders after doing all cross checks
Strictly follow SOP & adhere to frequent changes
Ready to take extra initiatives within team
Strong hold of minute changes in process
Maintain a thorough understanding of client process and policies
Respond to customer query through email calls
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic with the ability to work well both independently and within the context of a larger teamoriented environment
Candidate should be comfortable with 24*7 shift timings (Including weekend working)
Qualifications
Minimum qualifications
Any graduate degree or equivalent with a strong academic record
Preferred qualifications
Previous experience in Order Entry is preferred
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift)
Must be able to take split offs
Strong attention to minute detail
Quick Learner & Ready to adapt quick changes
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
