Salesforce Solution Architect Communications Cloud
Salesforce Solution Architect Communications Cloud
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Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customerfacing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AIproficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
Job Title: Salesforce Solution Architect (Communications Cloud)
Position Summary:
We are seeking an experienced Salesforce Solution Architect with expertise in Salesforce Communications Cloud to design and implement robust scalable solutions tailored to the telecommunications and communications industries. The ideal candidate will possess deep knowledge of Salesforce architecture including CPQ Order Management and OmniStudio with the ability to lead crossfunctional teams and deliver innovative solutions that drive business growth.
Key Responsibilities:
Solution Architecture:
Design endtoend Salesforce solutions using Communications Cloud ensuring alignment with business objectives and industry best practices.
Architect scalable and secure solutions for product catalog management order orchestration CPQ and contract lifecycle management.
Define system architecture including data models integrations and workflows ensuring consistency across Salesforce instances.
Work with crossfunctional solution architects to deliver elegant solutions beyond the Salesforce ecosystem.
Technical Leadership:
Lead the technical design process collaborating with stakeholders to translate business requirements into actionable solutions.
Provide architectural oversight for complex implementations including custom development and thirdparty integrations.
Conduct architecture reviews and ensure adherence to Salesforce standards and governance policies.
OmniStudio Expertise:
Utilize OmniStudio components including OmniScripts DataRaptors FlexCards and Integration Procedures to build efficient usercentric interfaces and workflows.
Optimize OmniStudio solutions for performance and maintainability incorporating advanced features and techniques.
System Integration:
Design and implement seamless integrations between Salesforce and external systems such as OSS/BSS billing platforms and payment gateways.
Ensure accurate data flow and synchronization across multiple systems using APIs and middleware solutions like MuleSoft or Boomi.
Address complex integration challenges and ensure a cohesive ecosystem for all connected applications.
Project Leadership and Collaboration:
Work closely with business analysts developers and stakeholders to define project scope milestones and deliverables.
Lead solution design workshops and technical discussions with crossfunctional teams.
Mentor and guide development teams to implement architectural blueprints effectively.
Data and Process Optimization:
Ensure the accuracy and integrity of data models supporting Communications Cloud processes.
Identify opportunities to streamline workflows enhance system performance and improve user experience.
Implement best practices for data management security and compliance within Salesforce.
Compliance and Risk Management:
Ensure solutions comply with regulatory and industry standards including data protection security and audit requirements.
Address potential risks in system design and provide mitigation strategies.
Qualifications:
Education:
Bachelors degree in Computer Science Information Systems or a related field.
Experience:
7 years of Salesforce experience with 3 years as a Solution Architect.
Extensive handson experience with Salesforce Communications Cloud including CPQ and order management capabilities.
Proven track record of architecting and delivering Salesforce solutions for telecommunications or subscriptionbased industries.
Skills:
Deep understanding of Salesforce architecture including data models APIs security and automation tools.
Proficiency in OmniStudio tools Salesforce Flows and custom development (Apex LWC).
Expertise in system integration using platforms like MuleSoft Boomi or Apigee.
Strong analytical and problemsolving skills with a focus on scalability and efficiency.
Excellent communication and leadership skills to collaborate with technical and nontechnical stakeholders.
Preferred Skills:
Salesforce certifications such as System Architect Application Architect or Communications Cloud Consultant.
Familiarity with DevOps tools and processes including CI/CD pipelines and version control systems (e.g. Git Copado).
Knowledge of Agile project management methodologies and tools like Jira.
Experience with analytics platforms like Tableau CRM or Einstein Analytics.
Work Environment:
Flexible work arrangements with opportunities for hybrid or remote work.
Collaborative and dynamic environment focused on driving digital transformation.
Opportunities for continuous professional growth and Salesforce certifications.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Employment Type
Full-Time
