Helpdesk Manager
Helpdesk Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Longcross (Chertsey/Weybridge/Staines/Bagshot/Feltham) with occasional travel to Uxbridge
Hours: 40 hours a week
Salary: Up to 40000
Role Type: Permanent
We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of subcontractor contracts while managing an efficient and clientfocused helpdesk function. This role combines contracts oversight service excellence CAFM system management and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards.
Responsibilities to include but not limited to:
Manage the CAFM system including creating and uploading PPM planners facilitating changes to PPM tasks on the system and approve any external changes.
Take full ownership of Helpdesk services including; actively monitoring open/paused jobs allocation of PPM tasks to the relevant resource and chasing engineers/subcontractors for updates.
Ensure all activities comply with company policies health & safety standards and industry regulations.
Ensure system data integrity for assets PPM schedules reactive jobs and documentation.
Managing subcontractor contracts including work performance accuracy of paperwork as well as booking in works uploading paperwork ensuring RAMs are correct and received on time.
Line management of the Helpdesk Team including objective setting performance management and development.
Monitoring the Facilities Helpdesk email inbox.
Raising purchasing orders and placing orders as required.
Review H&S documentation including risk assessments contractor RAMS and supporting with any issues.
Dealing with escalations with subcontractors paperwork/certificate nonsubmission.
Assist the Account Manager with creating reports and attending client meetings.
Cover team absence and annual leave where required.
Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes increasing efficiency and service quality across the contract.
Ensure service delivery is aligned with contractual KPIs and SLAs proactively addressing performance issues and identifying trends in reactive and planned maintenance.
Build and maintain strong relationships with clients suppliers and internal stakeholders acting as a key point of contact for operational delivery.
Key Requirements:
Previous administrative experience required
Previous FM Helpdesk/Operations experience is required
Strong H&S knowledge including IOSH managing safely
Previous experience overseeing contractors required
Ability to manage multiple priorities in a fastpaced environment.
Demonstrate strong administration skills
Strong IT skills including Microsoft Office
Excellent telephone and email manner with solid communication and interpersonal skills
Excellent attention to detail
Employment Type
Full Time
