Card Operations Specialist
Card Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Consumers Credit Union (CCU) is hiring join our team as a Card Operations Specialist! This is a fantastic entry level opportunity for someone whos a quick learner thinks out the box and thrives in a fastpaced everchanging environment!
Schedule/Location: This is a flex / hybrid position. Part of your work week will be onsite based at our Lake Forest office. The remainder of the week youll be working remotely from home.
As a Card Operations Specialist you will assist members with reports of debit card fraud or disputes by leveraging various systems. Performing research to resolve member inquiries disputes verify lost stolen or fraudulent cases and complete the necessary documentation for the account. Youll work with many areas of the business including the Business Intelligence Fraud and Risk teams.
Main Responsibilities:
- Reviewing investigating and processing debit fraud and disputes while keeping close communication with our members on status updates. Providing account credits/debits when necessary and reporting to agencies. Submitting claims to card processor VISA and insurance as part of the process.
- Providing members with information and directions regarding their account status requests payments rights and obligations associated with their accounts.
- Processing card applications including setting up card accounts ordering cards creating cardholder files updating and tracking card applications.
- Interacting with members and performing research on inquiries such as reviewing transactions payments and account history by leveraging various systems.
- Providing support to internal teams by answering questions and confirming information in order to keep members promptly informed. Communicating with other departments such as Business Intelligence (BI) Fraud and Risk in order to identify trends and root causes.
- Preparing and completing scheduled and ad hoc reports to inform other departments and management of necessary action(s) relevant to their areas.
What youll need to join the team:
- High School Diploma or GED Minimum
- 2 years experience in Banking Call Center Financial Services Card/Loan Servicing or Related Minimum
- A selfstarter with the ability to work independently
- Able to work in a fastpaced environment where accuracy is required
- Proficiency with computer systems/software applications
- Professional verbal and written communication skills
- Ability to work Monday through Friday: 8:30AM 5:30PM
Compensation & Benefits
Budgeted amount for starting hourly rate: $22/hr annual bonus opportunity
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible HMO and PPO) dental vision spending accounts shortterm disability longterm disability life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1000 hours of service and reaching age 20.
For more information about benefit offerings please visit our careers page: CCU
Founded in 1930 and headquartered in Lake Forest IL Consumers Credit Union (CCU) has $4 billion in assets and serves more than 260000 members making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner but everyone needs people who are in their corner. To learn more visit myconsumers
Equal Opportunity Employer
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge from the military) criminal or arrest history (unless job related) crime victim status or any other protected characteristic in the recruitment selection training utilization promotion termination or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing nondiscrimination in employment in every location in which CCU has facilities.
We are committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
