Client Success Manager
Client Success Manager
Posted on :
17-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview
Wecheer is seeking a highly capable and structured Client Success Manager to manage key enterprise relationships oversee successful onboarding and program delivery and lead a team. The ideal candidate has prior SaaS experience and a proven track record working with large CPG clients.
This is a full time remote freelance role. Based in Europe only. No agencies please.
The recruitment process is as follows:
Cultural Fit interview
COO interview with live scenario
CEO final interview
Responsibilities
- Client Onboarding & Training: Lead onboarding for new enterprise clients and deliver training to ensure strong product adoption.
- Account Management: Own daytoday client relationships run performance reviews and drive high satisfaction (NPS).
- Retention & Growth: Identify churn risks and upsell opportunities; work closely with Sales to grow accounts.
- Team & Project Leadership: Manage a client success team and coordinate crossfunctional of campaigns.
- Operational Excellence: Resolve client and internal issues quickly; ensure smooth delivery across touchpoints.
- Product Feedback & Insights: Monitor client engagement surface feedback and work with Product to inform roadmap decisions.
KPIs
- Net Promoter Score (NPS)
- Net Revenue Retention
- Gross Revenue Retention
Requirements
- 6 years of experience in enterprise project management preferably in SaaS serving CPG clients
- Ability to manage complex multistakeholder relationships
- Techsavvy with a strong understanding of SaaS products
- Proven ability to manage multiple accounts and projects with precision
- Exceptional English communication skills written and verbal
- Strong analytical and problemsolving abilities
- Proactive clientcentric and committed to delivering outstanding service
What makes a difference:
- Experience working with CPG/FMCG enterprise accounts
- Familiarity with CRM Jira / Confluence PowerBI
- Experience in crosscultural and remote team environments
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
