French-Speaking Junior Technical Customer Support
French-Speaking Junior Technical Customer Support
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Job Description
Location: Onsite in Barcelona Spain
Work Schedule: Fulltime 39 hours/week) Monday to Friday 09:00 to 18:00
About the Role:
We are seeking a native or fluent Frenchspeaking Technical Customer Support Specialist to join our clients dynamic team in Barcelona. In this role you will be the first point of contact for customers providing toptier support for technical inquiries and ensuring a highquality customer experience. This is a fulltime onsite position offering a collaborative and international work environment.
Key Responsibilities:
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Respond to technical queries from Frenchspeaking customers via phone email and chat
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Troubleshoot hardware and software issues guiding customers through stepbystep solutions
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Escalate complex technical problems to appropriate internal teams
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Follow up with customers to ensure their issues are resolved and they are satisfied
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Maintain detailed records of customer interactions in the CRM system
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Stay up to date on product knowledge and technical updates
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Collaborate with other team members to continuously improve the support experience
Requirements:
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Native or fluent French speaker with good command of English (both written and spoken)
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Previous experience in technical support IT helpdesk or customer service is preferred
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Strong problemsolving skills and technical aptitude
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Excellent communication and interpersonal skills
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Ability to work effectively in a teamoriented and fastpaced environment
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EU citizenship or valid work permit for Spain
What We Offer:
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Fulltime permanent contract 39 hours per week)
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Stable Monday to Friday schedule 09:0018:00 no weekend work!
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Competitive salary and benefits package
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Opportunity to work with a leading international company
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Friendly and multicultural office environment
Employment Type
Full Time
