InboundOutbound Scheduling Coordinator -
InboundOutbound Scheduling Coordinator -
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Job Description
Job Title: Inbound/Outbound Scheduling Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD base performance incentives
Work Schedule: Thursday Monday 11:00 AM to 7:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a growing servicebased company in the home maintenance industry. The team is fastpaced collaborative and missiondriven focused on delivering excellent customer experiences and supporting skilled field technicians through realtime communication and scheduling.
Position Overview:
Were looking for a highly motivated Inbound/Outbound Scheduling Coordinator who thrives in a dynamic environment and is comfortable handling both inbound service inquiries and highvolume outbound appointment scheduling. This is a unique opportunity for someone who enjoys fastpaced communication and takes pride in providing timely friendly and professional service. Weekend availability is essential and top performers will be eligible for incentivebased pay on top of the base salary.
Key Responsibilities:
- Make proactive outbound calls to schedule and confirm appointments.
- Respond to inbound customer service calls with professionalism and clarity.
- Coordinate in realtime with field technicians to optimize scheduling.
- Maintain accurate records and status updates in CRM and internal systems.
- Follow up on open service tickets and provide timely customer updates.
- Deliver helpful courteous support while working independently.
Qualifications:
- Excellent spoken and written English communication skills.
- High level of selfmotivation and ability to stay productive without close supervision.
- Strong organizational skills and attention to detail.
- Experience with Google Workspace CRM platforms and VoIP/internetbased phone systems.
- Reliable internet connection and quiet home workspace.
NicetoHaves:
- Background in HVAC plumbing electrical or construction services.
- Spanish language proficiency (not required).
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
