Customer Success Sales Support Specialist -
Customer Success Sales Support Specialist -
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Job Description
Job Title: Customer Success & Sales Support Specialist
Location: Remote (PST Time Zone)
Salary Range: up to 1600 USD (Performance bonus structure in place for new business generation)
Work Schedule: Monday Friday 8:30 AM to 5:30 PM (PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a USbased company in the automotive software space. The business provides a proprietary Windowsbased desktop software that serves as an allinone platform for auto shops to manage their business. The team is small professional and values longterm steady contributors who provide hightouch support to customers.
Position Overview:
This role starts in Customer Success and evolves into Sales Development for the right candidate. Youll serve as the main point of contact for customers and prospects handling onboarding client support and light administrative tasks. Over time youll grow into outbound sales campaigns upsells and product demos.
Ideal for someone steady reliable and peopleoriented not overly aggressive or growthhungry but someone who cares about delivering quality service and learning to generate business value over time.
Key Responsibilities:
Customer Support & Onboarding:
- Provide solutionoriented phone support to customers.
- Onboard and train new clients on the software.
- Answer questions from prospects about pricing and features.
- Take occasional adhoc support calls on Saturdays.
Sales Development:
- Conduct outreach via cold calls and email followups.
- Run product demos and guide users during trial periods.
- Engage existing customers with new services and upsells.
Administrative Tasks:
- Oversee account management tasks (billing collections etc..
- Create and maintain internal SOPs and external training guides.
- Maintain clean CRM records in tools like Hubspot and Airtable.
Qualifications:
- Strong spoken and written English.
- Techsavvy and quick learner (Windows 10 16GB RAM minimum) and a reliable highspeed internet connection.
- Comfortable speaking on the phone with clients.
- Professional calm and reliable demeanor.
- Strong organizational skills for managing accounts and documentation.
- Available to work PST hours consistently.
NicetoHaves:
- Experience with Hubspot Stripe Notion Airtable or MS Office Suite.
- Automotive or tech support background.
- Interest in growing into a blended support sales role.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
