About Us: Tactical Techs is a dynamic MSP and IT services provider based in Sherman Oaks CA. We specialize in supporting small to midsized businesses across various industries with a focus on excellence innovation and reliability. As we continue to grow were looking for a Senior Systems Engineer to join our team in a leadership and supervisory role.
Position Overview:
We are seeking a Senior Level Engineer with administration experience in Microsoft 365 Azure as well as onprem Active Directory in a hybrid environment. This individual will work closely with our Tier 2 Support Desk team in both a handson and supervisory capacityensuring that daytoday tasks service tickets and longterm projects are executed with precision and accountability.
Key Responsibilities:
Supervise and mentor Tier 2 support staff as well as perform Tier1/2 tasks if needed to move forward
Oversee ticket queues ensuring timely response and resolution.
Proactively move forward internal and clientfacing IT projects.
Create implement and enforce internal procedures and best practices.
Maintain handson oversight of critical systems and infrastructure including:
Microsoft 365 Administration
Microsoft Entra ID / Azure AD Administration
Azure cloud environment Administration
Onprem Active Directory in hybrid setups Administration
Stay aware of critical or timesensitive issues during support hours 7days week 8am10pm with flexibility in scheduling workdays as needed.
Provide escalation support and guidance to the support team.
Collaborate directly with leadership to continuously improve service delivery.
Requirements:
10 years of professional IT administration and engineering experience.
Proven administration experience in Microsoft 365 Azure Entra ID and onprem Active Directory in a hybrid environment.
Strong project management documentation and communication skills.
Experience managing or supervising IT support teams.
Ability to thrive in a fastpaced MSP environment and juggle multiple priorities.
Must be able to work onsite in Sherman Oaks CA.
Flexibility to adapt schedule based on workload and project needs.
What We Offer:
A tightknit highperforming team where your contributions truly matter.
Opportunities for growth and continued learning.
A collaborative environment with autonomy and ownership.
Competitive salary
To Apply: Please send your resume and a short note about why youre the right fit to Serious applicants only.
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