Quality and Data Team Leader

Quality and Data Team Leader Advert

• Full time 76 hours per fortnight based in Armadale.
• Salary: $53.84 p/hr super
• Salary packaging benefits (find out more here on what this means)
• WorkingMonday to Friday.
• Discounts with a major health insurance provider.
• We offer employees and their family members access to a confidential and professional counselling service.

Other benefits

• Knowing you are making a real difference in your community and being part of a team that celebrates your successes and supports you during challenges.

HOPE has been a provider of community services in Western Australia for over 120 years providing much needed support for people in the areas of alcohol and other mental health justice and family and domestic violence.

About the Opportunity

The purpose of the Team Leader is having an oversight of the data and quality team and monitor quality compliance and evaluation against KPIs reporting data and standards for the organisation. The role overseeing quality of client work and data in consultation with Manager Quality and Risk. The role is also required to write funder reports in consultation with Managers and work collaboratively with stakeholders.

Requirements of the Role:

• Implement and monitor HOPE audit schedules and tools as allocated to them.
• Undertake audits and communicate audit results and reports
• Provide progress reports to referring agencies practitioners and funding bodies.
• Attention to detail and experience in change management processes
• Support services with the review capture and evaluation of continuous improvement activities via the continuous improvement plan.
• Assist to maintain quality record management and contribute to document control systems and processes which are in line with HOPEs policies and standards.
• Understand how data integrity and data systems support quality services and business functions
• Ensure the team collects and reviews their data regularly to maintain accuracy and data integrity.
• Contribute to projects using a project management framework
• Work with Governance and Risk Team Leader to ensure quality and risk information and systems are streamlined across the areas of responsibility.

About you:

• Certificate or Diploma in Business Administration or equivalent capability from experience.
• Commitment to work in culturally secure and competent ways.
• Demonstrated experience at auditing and reporting on operational systems for a health or community services organisation.
• Demonstrated experience with monitoring and understanding compliance requirements across a range of industry and accreditation/certification standards and service model fidelities
• A collaborative mindset with the ability to work closely with teams across each service stream and understanding the specific quality and date needs of each area
• Proven track record in building and maintaining effective working relationships with a range of internal and external stakeholders.
• Demonstrated understanding of the principles of governance and quality assurance frameworks.
• Demonstrated experience in the development and implementation of policies and procedures and the use of evaluation and risk management tools.
• Experience in service provision in the Alcohol and Other Drug Mental Health and or Social Services sector.
• A broad understanding of the challenges and experiences of people in regional and remote Australia.

Appointments will be subject to Australian residency/visa satisfactory National Police check (within 3 months) Working With Children card Current C or A class drivers license First Aid Certificate and suitable work referees.

Our Culture

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health safety and unique needs of our team. Hopes ambition is to be an employer of choice by supporting staff to grow learn innovate and achieve their potential. We invest in developing our people to sustain the workforce built on growing our own.

Find out more aboutHopeon our website.

What to expect next

If your application is shortlisted you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients including culture language race ethnicity age disability sexual orientation gender identity intersex variations religion and socioeconomic and relationship status.