Partner Success Manager
Partner Success Manager
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$ 88000 - 135000
1 Vacancy
Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable and valued contribution. Were a fastgrowing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Partner Management teams mission is to guide our content partners to imagine develop and publish best in class video apps and experiences. As the primary point of contact for platform product and technical topics we partner closely with content publishers/streaming services thirdparty developers and crossfunctional teams within Roku including Partner Payouts Advertising Product Engineering and Legal. In addition to facilitating onboarding and managing app launches across the world we help partners build intuitive experiences that delight customers while ensuring compliance to Rokus platform and business requirements.
About the role
The Partner Success Manager is responsible for managing daytoday content partner payout operations and possesses extensive knowledge of partner support best practices and the tools necessary to get the job done. This individual effectively builds relationships both inside and outside Roku advocating for the needs of our partners and the Partner Success team.
As an effective communicator and expert in daily processes and tools the Partner Success Manager provides the Manager Partner Success with insights on ways to grow the partner ecosystem and improve collaboration across teams.
For California Only The estimated annual salary for this position is between $88000 and $135000 annually.
Compensation packages are based on factors unique to each candidate including but not limited to skill set certifications and specific geographical location.
This role is eligible for health insurance equity awards life insurance disability benefits parental leave wellness benefits and paid time off.
What you will be doing
- Serve as an SME for partner payout issues/operations responsible for ensuring Roku tools are being leveraged to their highest potential scoping new features training users and socializing updates to the broader Partner Management team
- Collaborate with cross functional teams to migrate partners to the new payment system ensuring a smooth partner experience and tracking any migrationrelated challenges.
- Provide ongoing postlaunch partner payout support resolving issues promptly and maintaining satisfaction.
- Identify document and resolve paymentrelated issues. Oversee payment system performance and provide feedback for continuous improvement.
- Track partner payout metrics analyze payment data and generate data driven insights to improve processes and partner experience.
- Manage partner tickets in Partner Success Zendesk queue and keep partner knowledge center up to date to optimize selfservice and automation
Were excited if you have
- 6 years of relevant partner payout support and/or program management of consumerfocused products experience with a demonstrated track record of successfully leading partner projects
- Handson experience working for a platform that manages payouts to partners including familiarity with payout workflows reconciliation and issue resolution.
- Direct involvement in migrating partners to new payment or payout systems with a track record of successful transitions troubleshooting and minimization of downtime.
- Indepth understanding of Roku Pay (or similar payment systems) and their technical intricacies payout structures and partnerfacing impacts.
Demonstrated ability to build and maintain positive relationships with partners providing excellent support around payments and addressing their concerns proactively. - Ability to succinctly communicate and lead project discussions across varying levels of the organization
- Strong technical ability with good understanding of payout related technologies and operation
- Bachelors degree qualification in Engineering Business or related discipline preferred
#LICU1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options 401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fastpaced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and trust. In short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problemsolvers which itself is a twopart idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
Required Experience:
Manager
Employment Type
Full-Time
