Implementation Consultant EMEA
Implementation Consultant EMEA
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Job Description
Iterable is the leading AIpowered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless crosschannel interactions and optimize engagementall with enterprisegrade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!
How you will make an impact:
The main purpose of the Iterable Professional Services team is to delight our customers with experiences and outcomes that improve product adoption and maximize our ARR. We are made up of Project Managers Implementation Consultants Solution Architects Email Deliverability Consultants and our Customer Education Manager.
Reporting to the Director of Professional Services EMEA youll provide growth marketing strategy implementation consulting project management deliverability consulting and education services to our customers. We measure our success by customer satisfaction time to value NPS adoption of online training Academy and Net Retention Rate of recurring service offerings. It is necessary that everyone in PS embodies our Values: Humility Trust Growth Mindset and Balance.
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you please do apply as we value applicants for the skills they bring beyond a job description. As a member of our Iterables Professional Services (PS) team your main purpose will be to delight your customers with experiences and outcomes that maximize their growth and ours.
How you will make a difference:
- Build relationships with partners by learning and solving their challenges
- Lead customers through successful implementations of the Iterable platform
- Configure the platform and onboard marketers and developers in template and campaign setup technical integrations A/B testing reporting and regular onboarding meetings
- Build customerfacing content like presentations project plans data schemas migration guides and longterm success plans
- Work on multiple implementation projects at a time
- Complete projects on time and under budget
- Support the Sales team with presale scoping planning RFP responses and presenting our process
- Contribute to innovations in our operations tools team structure and service offerings
- Participate in improvement projects to support the achievement of our OKRs
We are looking for people who:
- Experience in customerfacing roles with business and technical stakeholders
- Experience in marketing or growth operations enterprise email marketing mobile marketing or similar marketing automation CRM platforms
- Experience gathering requirements and facilitating system integrations for customers of all sizes
- Experience working work on multiple implementation projects at a time while fulfilling customer demands
- Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
- Exceptional organizational skills with demonstrated ability to prioritize workload and concurrently manage multiple projects
- A service mentality that will help your customers and teammates
- Motivated to coach others and always learn
Bonus Points
- Fluent or proficient in French German or Spanish
- Previous consulting or Customer Success team experience
- Understanding of markup and template languages (HTML CSS Handlebars Liquid Velocity) web and API development (JavaScript JSON) or mobile development
Perks & Benefits:
- Competitive salary meaningful equity & pension
- Comprehensive Private Medical Insurance
- Balance Days (additional paid holidays)
- Paid parental leave
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Complete laptop workstation
Recruitment Disclaimer:
Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail Yahoo mail Hotmail etc.
- Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc..
- Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website Careers page: https://iterable/careers/
- Official LinkedIn Jobs page: is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals/entities whenever such phenomena occur. In any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender genderidentity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Contract
Employment Type
Full Time
