Principal Technical Program Manager WW Returns ReComm Tech IO

WW R&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create longterm value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable reuse channel we can by driving multiple aspects of the Circular Economy for Amazon returns recommerce and rentals.

Amazon WW R&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize reuse; we invent new channels to give products a second life; we develop worldclass product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

As the Principal TPM you will be responsible for scoping and delivering large projects endtoend. Responsibilities include collection of business and systems requirements from internal and external customers writing specifications driving project schedules from design to release and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize timetomarket clearly communicate goals roles responsibilities and desired outcomes to internal crossfunctional and remote project teams.

The right candidate will possess a strong technical program management background will have demonstrated experience leading medium to large projects and will have a wellrounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves dig in and get the job done. As a TPM you will anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. An ability to take large complex projects and break them down into manageable pieces develop functional specifications then deliver them in a successful and timely manner is expected. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role. You should also have the ability to hire coach and mentor individuals; build a strong crossfunctional organization. Be a champion of engineering and operational excellence and establish team metrics for that excellence; including a consistent regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on technical excellence show thought leadership and communicate well to different audiences.


We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable worklife balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.

WW R&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. Our goal is to achieve the three zeroes: zero cost of returns zero waste and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy recover returned and damaged product value keep thousands of tons of waste from landfills and create the best customer returns experience in the world. We have an eye to the future we create longterm value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable reuse channel we can by driving multiple aspects of the Circular Economy for Amazon returns recommerce and rentals.

Amazon WW R&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize reuse; we invent new channels to give products a second life; we develop worldclass product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

As the Principal TPM you will be responsible for scoping and delivering large projects endtoend. Responsibilities include collection of business and systems requirements from internal and external customers writing specifications driving project schedules from design to release and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize timetomarket clearly communicate goals roles responsibilities and desired outcomes to internal crossfunctional and remote project teams.

The right candidate will possess a strong technical program management background will have demonstrated experience leading medium to large projects and will have a wellrounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves dig in and get the job done. As a TPM you will anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. An ability to take large complex projects and break them down into manageable pieces develop functional specifications then deliver them in a successful and timely manner is expected. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role. You should also have the ability to hire coach and mentor individuals; build a strong crossfunctional organization. Be a champion of engineering and operational excellence and establish team metrics for that excellence; including a consistent regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on technical excellence show thought leadership and communicate well to different audiences.


We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable worklife balance. As an established experienced team we offer the scope and support needed for substantial career growth.
Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

BASIC QUALIFICATIONS

7 years of technical product or program management experience
10 years of working directly with engineering teams experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
PREFERRED QUALIFICATIONS

8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules

7 years of technical product or program management experience
10 years of working directly with engineering teams experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules

8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules

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