COE Specialist II - Japanese Bilingual
COE Specialist II - Japanese Bilingual
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
This is a unique opportunity to have direct business impact through strategic growth and engagement of driver partners associated with Ubers platform. To succeed in this role youll need strong and solid communication skills to facilitate an inperson onboarding process of driver partners.
In practice this requires an ability to quickly understand our product and our unique value propositions for our users. Highly refined people skills as well as toughness persistence and grit are required to ensure excellence. This is a businessside customer facing role with a clear target and direct impact on the growth of our business.
Your Impact In Role
Provide virtual / call / face to face support with assistance to driver partners through the onboarding process and walk them through the app in the most efficient way possible as well as assisting any other Ops initiatives
Demonstrate empathy while solving drivers concerns
- Deliver high quality driver support and driver satisfaction while solving complex inbound or outbound driver issues which may not have a well documented procedure and where relevant to the line of business outbound phone support
Troubleshoot technical issues or problems driver experience
- Work on both phone and ticketbased cases if relevant and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types / issues to Team Lead
- Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts rotating weekend offs total working hours will be 40 hours a week 5 days 8 working hours each day)
- Bilingual in Japanese and English with proficiency in both spoken and written communication.
The Experience Youll Bring
- Selfdriven independent contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
- Strong communication skills whether through phone or messaging or facetoface
Fluency in Cantonese is a must fluency in English is preferred
- Ability to persuasively demonstrate product and industry knowledge to users and problem solving skills
Strong interpersonal skills to build and maintain relationships
Good knowledge of the industry is a plus
Preferred Qualifications
At least 1 year experience in the customer service industry
Preferably have front line CS experience
PERKS:
- HMO Coverage Free HMO Dependent After 6 Months
- Paid Time Offs (Vacation Leave Sick Leave Birthday Leave Maternity Leave Paternity Leave Solo Parent Leave and more)
- Unused Leave Conversion
- Attendance Bonus
- Annual Bonus
- Monthly Prizes and Bonuses
- PHP 10k to 30k Referral Bonus
Setup: Onsite (SM Aura Premier Office Tower Taguig or SkyTech IT Park Pampanga)
Shift: Shifting
Employment Type
Full Time
