Service Support Team Member
Service Support Team Member
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Job Description
- Progress with purpose at one of Australias largest health care providers
- Get ahead with salary packaging benefits and professional development in a supportive team environment
- Flexible hybrid role
About the role
The Service Support team assist our offices nationally 7 days a week answering all overflow calls during business hours and all calls after hours. The team are available to our clients from 6am until 10pm 7 days a week. A full time position is available with a rotating/flexible roster. There are 3 shifts each day; 6am 2pm 10am 6am and 2pm 10pm.
Your main duties will include:
- Providing support to support workers on shift to ensure client needs are met
- Responding to urgent client and staff requests
- Handling lastminute shift changes and emergency staffing situations
- Documenting all communications and decisions for handover to correct staff
- Ensuring incident reports are properly filed and escalated when necessary
About you
- Must live within 20 minutes of Mulgrave
- Excellent written and verbal communication skills
- Customer service rostering or contact centre experience required
- Ability to work at least 3 early morning shifts a week
- Experience in home care NDIS or MyAgedCare an advantage
For further information please contactJanelle Pace Service Support Team
Why work for Calvary
At Calvary our staff matter.
With over 130 years experience and 18000 staff and volunteers we offer an inclusive and welcoming culture where you are valued drawing on your own strengths identity and background alongside a team of professionals who care for our patients residents and clients.
Your benefits:
- NFP salary packaging benefits discounted health insurance and gym memberships
- Paid parental leave
- Training development pathways and career opportunities
- Flexible hours that make sense for you
- Hybrid role with ability to work remotely
As we serve the community across Home Virtual and Residential Aged Care Retirement Living and Hospitals one thing sets us apart. Care from the heart. If this sounds like you apply for a role with Calvary today.
Please note the following:
- As part of the application process you will be required to complete preemployment checks which may include but is not limited to reference checks work rights criminal history check NDIS check and a health evaluation to ensure suitability for the role
Employment Type
Full-Time
