Service Desk Agent
Service Desk Agent
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We have a fantastic opportunity for aService Desk Operator/Coordinator
Main Responsibilities
- Handling the switchboard internal/external calls
- Booking of meetings including associated work orders for individual service providers
- Creation of tickets for all service providers
- Timely coordination of incoming emails and phone calls
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service providers
- The FM Service Desk Operators are primarily responsible to acceptance and transfer of incoming external or internal telephone calls to register and process tickets for FM service requests and to book meeting rooms and services
- The Coordinator role for the FM tickets is primarily responsible for the performance management standardisation and quality of the related service with a focus on identifying opportunities for continuous improvement
- Please note that this role is offered on a fixedterm 12 months contract with the potential for a permanent contract thereafter.
Key Skills
- Service Desk experience or similar customerfacing experience
- Technical knowhow
- FM knowledge/experience
- Coordination skills
- Continuous improvement/quality management experience
- Very good customer service skills required
- Capable of adjusting and integrating into the multiculture environment of a European organisation
- Friendly approach and the ability to handle complex situations is essential
- The ideal candidate shall be reliable punctual dress in business attire and competent to carry out the services
- Alternatively secondary school graduation (preferably high school graduation/Abitur) plus professional education and minimum 3 years of relevant professional experience and in case of existing academic study 2 years of professional experience
- Basic knowledge of Facility Management standards e.g. GEFMA
- Good knowledge of Ticket systems or CAFM software
- Good knowledge of Switchboard systems e.g. CISCO
- Good knowledge of MS Office (Outlook Word Excel)
- Very good communication and customer service skills
- Englishand German skills level C1 (according to the selfassessment grid available on the Europass web site Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
