Multilingual Service Desk Analyst (Latvian language) to Philippines

Position Description:

Want to expand your experience in one of the worlds largest IT and business consulting services firms

JOIN CGI PHILIPPINES!

Resolve issues utilizing excellent customer service skills problem solving skills technical thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone email case tracking system professionally and with speed accuracy and proficiency.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures.
Develop a comprehensive understanding and mastery of all tools.
Remain updated on products policy procedure and other important operational issues.
Perform other duties as assigned.

Your future duties and responsibilities:

To work in partnership with local management colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Follow agreed escalation procedures.
To come in on time and on scheduled shift and breaks assigned by people manager.
Follow rest day schedule as assigned.
Assists Service Desk Specialist in processing non-complex work orders service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager
Inform people manager of planned/unplanned leaves.
Maintain quality standards in accordance with agreed metrics.
Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
To submit necessary service delivery
Ensure feedback is given to people manager if potential issues are detected.
Ensure feedback is given to people manager if process improvement measures can be implemented.
Ensure attendance at planned meetings.

This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City Philippines).

Required qualifications to be successful in this role:

High School Diploma and/or Bachelors/College Degree in any field
With or Without Service Desk Experience - trainings will be provided on-site
Proficient in written and verbal communication in the English and Latvian language.
Keen attention to detail.
Proficient computer and technical skills.
Solid analytical and problem-solving skills.
Good process mapping ability.
Proactive service minded and able to multi-task.

What do we offer
Relocation package for international candidates (including flights and accommodation) on 1st month
Processing of visa and work permit
Career development in a multinational company
Modern working environment
Cultural interaction
Good interpersonal skills (empathy verbal dexterity etc.)

Successful candidates will enjoy these CGI benefits:
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Member Referral Program
Provident Fund
Leave entitlements
Extended HMO coverage with acclaimed hospitals and clinics
Group life insurance
Health and Wellness programs - CGI Oxygen
Special Meal Allowance (if working night shifts)
Global Member Assistance Program (MAP)
Corporate Social Responsibility Program

Monthly salary (gross): 127882 EUR

Skills:

• Analytical Thinking
• Communication (Oral/Written)
• Help Desk/IT Services

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.