Complaint Handler - Life Pensions
Complaint Handler - Life Pensions
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1 Vacancy
Job Description
We are looking for someone with proven experience in the Life & Pensions sector and strong knowledge of FCA regulations. Ideally youve handled escalated complaints in the past though training can be provided for people looking to take a step up into this role from another role in Life & Pensions. We would also welcome applications individuals from other sectors who have demonstrable proven experience in escalated complaints and transferable skills.
This role offers a great worklife balance as it is predominantly homebased with a weekly visit to our Manchester office. Therefore its essential that you live within a commutable distance to Manchester city centre. The position is permanent and fulltime with 37.5 hours per week Monday to Friday.
Capita is an equal opportunity and disability confident employer.
Job title:
Complaint Handler Life & PensionsJob Description:
What will you deliver
Investigate and resolve customer complaints delivering fair outcomes in line with regulatory requirements.
Identify and escalate root cause trends and issues that arise.
Determine appropriate redress including financial loss assessments.
Liaise with ombudsman services as appropriate.
Carry out quality checking within the complaints team.
Share knowledge and expertise with other team members contributing to a positive and supporting team culture.
Identify opportunities to build positive customer relationships and provide excellent customer service.
Process Ombudsman cases in line with procedures and regulatory requirements.
Maintenance and review of local complaints procedure documentation.
Design and deliver training for new and existing colleagues.
Share knowledge and expertise with other team members.
What are we looking for
Demonstrable experience in the Financial Services sector ideally within Life & Pensions. Or we would be willing to consider demonstrable experience from a different sector in escalated complaints handling.
Experience in escalated complaints handling and investigations would be preferred.
Strong verbal and written communication skills as the role will involve producing bespoke response letters to customers.
Able to manage varying workloads and priorities.
Strong organisational and time management skills.
Excellent problem solving skills.
What can we offer you
In this role you will be given fantastic training and development for your career in financial services. You will also be given the following:
A starting salary of up to 25000 per annum dependent on experience.
Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
Youll be joining a large network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services were transforming the world of life and pensions and mortgage services. Were delivering responsible and sustainable services helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide offering a range of services from endtoend administration digital technology and business support to lending account and arrears management. Join us and discover better as you shape the future of regulated services.
Whats Next
If this role is of interest to you please click below to register apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrierfree recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at Kingdom Time Type: Contract Type:
Employment Type
Full-Time
