Manager Client Implementations II
Manager Client Implementations II
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Manager Client Implementations IIWhat does a successful Implementation Manager do
As an Implementation Manager at Fiserv you will lead a dedicated team of Implementation Analysts to ensure the successful implementation of Configure Digital products and services for our clients. This role involves managing a team specializing in clientfacing implementations for both new and existing clients as well as migrations from legacy online banking applications to the Configure Digital Platform. With a focus on technical project management customer relationship management and team building you will play a crucial part in facilitating smooth transitions and ensuring exceptional client satisfaction.
What you will do:
- Manage department resources including defining needs and hiring quality team members.
- Direct the performance management of all direct reports.
- Enforce established processes and create new processes where appropriate.
- Ensure and manage the professional development of team members.
- Manage technical escalations effectively.
- Conduct research on emerging products services and standards to support enhancement and development efforts.
- Act as a focal point in tracking problems and establishing trends for system availability.
- Participate in project planning determining project needs in advance and establishing timelines to complete projects on time.
What you will need to have:
- 5 years of managerial experience.
- 10 years of experience in technical or project management.
- Bachelors degree in IT or Business Administration and/or equivalent military experience.
- Ability to gather analyze and interpret data accurately and make recommendations for resolution.
- Experience troubleshooting and managing technical escalations.
- Strong customer focus with a sense of urgency and flexibility to changing circumstances.
- Strong interpersonal and negotiation skills with a high level of teamwork capabilities.
What would be great to have:
- Background and understanding of Digital Banking services preferably with experience in Fiserv Digital Banking.
- Ability to drive customer issues to resolution by managing internal resources and detailed communications.
- Experience in managing a technical crisis effectively.
- Ability to successfully manage and coach a small to mediumsized team of diversely skilled storage and data protection engineers.
- Ability to coach and mentor indirect staff.
Perks at Work:
- Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
- Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
- Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
- Advance your career with training development certification and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.
In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
