German-Speaking Customer Support Agent
German-Speaking Customer Support Agent
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Job Description
Job Title: GermanSpeaking Customer Support Agent
Company: Cross Border Talents
Location: Lisbon Portugal
Schedule: Monday to Friday Rotative Shifts
Starting Date: To be informed
Job Overview:
We are seeking skilled Germanspeaking Customer Support Agents to join our team at Cross Border Talents in Lisbon Portugal. This role involves assisting customers via phone email and chat troubleshooting issues and providing insights to improve customer satisfaction. Youll support projects related to a GPS Navigation Tool or a Streaming Platform.
Responsibilities:
- Handle customer queries through phone email or chat.
- Diagnose and troubleshoot issues providing solutions to clients.
- Log actions and categorize cases identifying potential bugs.
- Stay updated on client policies including Policy Safety and Copyright management.
- Identify and resolve technical issues such as video playback account issues and membershiprelated problems.
- Analyze data trends to report meaningful insights and performance metrics.
Requirements:
- Fluency in German (spoken and written).
- At least 12 months of Customer Support experience in a Contact Center (preferred).
- Understanding of BPO KPIs including:
- CSAT (Customer Satisfaction)
- NPS (Net Promoter Score)
- SLAs (Service Level Agreement)
Compensation & Benefits:
- Annual Base Salary: 16800 (approximate)
- Premium Bonus (Monthly): 235
- Meal Allowance (Daily): 7.63/workday paid via meal card (net).
- Transportation Bonus: 720/year
- Yearly Target Bonus: 5 of the yearly gross base salary
- Total Monthly Salary: 1402 benefits
- Health Insurance & Life Insurance & Family Plan (Spouse & Children)
Contract Type:
- 1month Training Contract 1year FixedTerm Contract (FTC) with a 30day probation period
Relocation Support (if moving from outside Continental Portugal):
- Assistance with obtaining NIF (tax number) and NISS (social security number).
- Help in finding accommodation tailored to your needs.
- Relocation bonus of 2000 (gross) paid within the first payroll cycle.
Recruitment Steps:
Initial Screening WLA Operations Round OLA HR Interview
About Cross Border Talents:
Since 2014 Cross Border Talents has been connecting top talent with leading employers in beautiful cities across Europe. With 3 Seals of Excellence awarded by the European Commission we continue to fulfill over 1000 job openings per month across 10 EU countries improving the quality of worklife for candidates with global recruiters and advanced algorithms.
Ready to Apply
Employment Type
Full Time
