Team Manager
Team Manager
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Job Alert
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Job Description
With over 1.3 million members RAC is one of WAs most iconic and trusted brands. We are a purposeled organisation committed to connecting people to a shared purpose fostering growth by removing obstacles and leading change to create sustainable value for members being the driving force for a better WA
Your Opportunity
As a Team Manager in our Member Service Center you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members.
What you need to know
Location: RAC Member Service Center Mandurah
Working hours: Monday to Friday 8.45am 5.15pm 37.5 hours per week)
What will you be doing:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development
- Address member concerns promptly and effectively to ensure a positive resolution
- Monitor daytoday operations to ensure of strategies and initiatives
What we are looking for:
As a memberbased organisation alignment to our values is essential in addition to:
- A seasoned customer service professional with management experience ideally in a busy multitasking environment
- Strong leadership and interpersonal skills with the ability to motivate and develop team members
- Experience in working to & achieving KPIs / targets
- Creating a cohesive and collaborative work environment
- Excellent communication skills with the ability to listen & relate well to others
- Ability to demonstrate empathy and resilience in difficult situations
- Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What can we offer you
Secure a fulltime permanent position working within your local community
Genuine career development pathways supported by ongoing training and mentorship offering tangible advancement opportunities.
Free Roadside Assistance and discounts on RAC products and services including Insurance Holiday Parks and Resorts Security Finance and Auto Services
An inclusive & supportive environment enabling all abilities to strive for success.
Professional career development & ongoing training.
Generous discounts on home contents & car insurance plus free roadside assistance.
Member benefits & opportunity to join a very active Social Club.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application please send us your CV showcasing what you can bring to the team.
Applications Close COB Friday 25th April 2025
We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice.
#BetterJourneysRAC
Required Experience:
Manager
Employment Type
Full-Time
