Ambulatory Call Center Representative
Ambulatory Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
As a Call Center Representative the incumbents responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services the Representative will effectively and efficiently discern the callers needs and appropriately assist. The Representative will provide one call resolution when possible demonstrating excellent customer service and problem solving skills while assisting callers with appointment scheduling requests clinical area messages and all other requests regarding providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments services and providers throughout Upstate Medical University while documenting call activity using information systems. Presenting a positive and helpful image to all callers and performing a wide variety of call center services to assist patients and callers is essential.
Minimum Qualifications:
Associates degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience excellent communication and customer service skills ability to manage multiple priorities and computer skills required.
Preferred Qualifications:
Knowledge of medical terminology and bilingual skills (English/Spanish) preferred. Candidates with handson experience with using MultiLine phone systems or Call Center phone systems also preferred.
Work Days:
Monday Friday Days. Hours are between 7:45 am 5:15 pm
Message to Applicants:
Our center is located on campus. After you are fully oriented and cross trained on all services we offer you may be eligible to work from home. Training for the position is completed within the department (located in Syracuse NY) for approximately 6 months.
RecruitmentOffice: Human Resources
Executive Order:
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
