Performance Improvement Manager

Come and join the Evriteam!

We have a great opportunity to join us as a Performance Improvement Manager. We are looking for an outstanding Manager to strengthen our highly successful Hub Performance team.

Interested Then here is what you need to be successful at Evri!

As the Performance Improvement Manager you will drive forward operational excellence and process adherence in the Hub. You will have the ability to identify process improvements to create efficiencies in the Hubs and oversee the changes from start to finish. As well as managing process improvements in the Hub you will be responsible for the Performance Improvement Analyst.

Still interested Great news!

We are looking for someone who can;

• Drive Performance & Continuous Improvement: Lead initiatives to improve sortation throughput quality service and cost efficiency across all operational areas by applying improvement methodologies and innovative thinking.

• Analyse & Optimise Processes: Use data analysis testing and trials to identify trends process variations and opportunities for improvement including in yard and sortation systems ensuring best practices are implemented.
• Ensure Standards & Compliance: Support Process Managers in maintaining and enforcing SOPs remediate underperformance conduct audits and uphold KPIs SLAs and processing standards.
• Support & Develop Teams: Assist in managing both employed and agency staff guide Process Managers across all shifts and contribute to training initiatives that enhance quality and productivity.
• Collaborate Across Functions: Work closely with key stakeholders such as Control Room Operations HR H&S and Ops Development to ensure alignment communication and delivery of business goals.
• Lead Change & Project Delivery: Own endtoend project cycles from identifying change needs to implementation stakeholder communication and postproject audits to evaluate impact and future improvements.
• Implement & Embed New Processes: Support the Hub Development Team in launching new processes and tools that improve operational standards and help create support materials for wider adoption.
• Standardise & Align Across Hubs: Work with other Performance Improvement Managers to ensure consistency in process service quality and operational improvements across all Hubs.

Experience/Qualifications:

• Experience in delivering handson operational excellence programs and driving change across large teams.
• Ability to competently use all Microsoft programmes
• An effective problem solver and a enjoys finding solutions.
• Strong analytical and project management skills
• Well organised and disciplined to be able to work in a team or independently.

At Evri we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are and what they bring to our business.

We are Evri. Where everyone is welcome

Were excited for the future. Lets deliver it together.

Every parcel every person every place every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.

Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.

And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.

But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.