Junior Helpdesk Specialist
Junior Helpdesk Specialist
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Job Description
About Milliman
Milliman is one of the worlds largest independent actuarial and consulting firms offering a range of services in healthcare property & casualty insurance life insurance financial services and employee benefits. Since its founding in 1947 Milliman has established a global presence with offices in major cities worldwide.
About GCS IT
The GCS IT team plays a vital role in supporting Millimans global technology framework ensuring the security reliability and scalability of our systems. We enable innovation enhance operational efficiency and maintain a seamless IT experience for users across the organization.
Primary Duties & Responsibilities User Support
- Provide timely assistance to users via tickets email phone and chat.
- Offer stepbystep guidance to resolve hardware software network and application issues.
- Document support issues and resolutions using a ticketing system ensuring detailed and accurate records.
Issue Diagnosis and Resolution
- Analyze and troubleshoot reported problems to identify root cause.
- Research test and implement appropriate solutions documenting resolutions for future reference.
- Escalate unresolved or complex issues to higherlevel teams as necessary.
Software and Hardware Support
- Install configure and troubleshoot software operating systems and tools in line with IT security standards.
- Assist with hardware setups for workstations printers scanners and mobile devices.
- Administer patch management tools and apply updates regularly to ensure compliance.
Active Directory Management
- Administer and manage Active Directory infrastructure including user accounts groups and security permissions.
- Troubleshoot authentication and access control issues.
- Enforce security best practices in the Active Directory environment.
Network and Connectivity
- Diagnose and resolve connectivity issues for both wired and wireless network.
- Support users with corporate networks VPNs and remote access solutions.
Auditing and Compliance
- Conduct regular audits of file server permissions and Active Directory security settings.
- Perform vulnerability scans and remediate identified security issues.
- Monitor and prioritize critical updates to maintain security compliance.
Required Skills & Attributes
- Experience: 2 years in IT support with 12 years providing direct enduser support.
Technical Skills:
- Strong knowledge of Active Directory management group policies and user management.
- Expertise in Windows operating systems networking concepts and remote support tools (e.g. Bomgar).
- Experience with IT asset management tools like Lan Sweeper and backup solutions.
- Familiarity with cloud technologies and vulnerability management.
- Knowledgeable in configuring and managing Windows servers and file permissions.
Soft Skills:
- Excellent verbal and written communication skills including the ability to create technical documentation.
- Strong problemsolving and customer service skills
Required Qualifications
- Education: Bachelors degree in computer science Information Technology or a related field (or equivalent experience).
- Certifications: Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
Required Experience:
Junior IC
Employment Type
Full-Time
