Sr User Support Specialist
Sr User Support Specialist
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Sr. User Support Specialist
Employment Type: Full Time Entry/Midlevel
Department: Information Technology
CGS is seeking a User Support Specialist to join our team in supporting a wideranging technical support initiative for a large Federal agency. CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Usually supervised by Help Desk Supervisor. Provides telephone help desk and onsite support to end users. Applications supported will be chiefly litigation support applications but may also include other office applications such as word processing spreadsheet presentation and graphics packages. Provides assistance in using hardware and software. Performs help desk functions such as answering and responding to user phone calls. Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases. Installs and troubleshoots litigations support packages on user desktops. Provides basic and advanced training in database access and usage. Organizes prepares schedules and conducts training sessions. Training will most often be user level training for specific databases or specific software packages including word processing and other office automation packages. Audience may include attorneys paralegals Government Case Managers client agency staff and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities for access to appropriate applications etc.
Assists the IT Staff in performing a variety of tasks associated with the daytoday operations and administration of IT systems within the office.
Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
Assists users with various IT related troubles.
Assists in the configuration installation and maintain hardware and software.
Properly maintains and controls assigned telecommunication systems using knowledge of transmission broadcasting switching control and operation of telecommunications systems.
Administering user accounts.
Monitors compliance and maintains assigned information systems security procedures in accordance with internal agency and Federal information security regulations and policies.
Actively using trouble tickets to follow issues.
Tracking IT equipment.
Assists with Personal Identity Verification cards (PIV) activations updates and other issues.
Training client users.
Assist in the planning and delivery of customer support services at the point of computer user/specialist interface including installation configuration troubleshooting customer assistance and/or training.
Qualifications:
Experience providing direct enduser support for the applications being supported including both telephone support and onsite assistance to users.
Certain applications may require certification by the software provider.
Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications strongly preferred.
Must have handson familiarity with the network telecommunications and operating systems environment of the applications being supported.
Prior experience in automated litigation support preferred.
Experience with client office automation environments extremely helpful; should be an expert user of the Governments word processing spreadsheet and email systems.
Excellent oral and written communications skills required.
Pleasant telephone manner important. Undergraduate degree valued.
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our government contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package.
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
For more information about CGS please visit: or contact:
$75965 $109728 a year
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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