HRConnect Consultant - Customer Experience with German 12 months contract
HRConnect Consultant - Customer Experience with German 12 months contract
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Job Description
HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintain high customer satisfaction. In this role you will help AbbVie colleagues succeed at work by supporting them resolving HR related queries processing transactions as a contractor.
Responsibilities:
- Provide advice to employees and managers related to HR processes system time and absence tracking policies and general questions through various channels like phone chat or email
- Provide accurate valid and complete information to the employees by using the right methods and tolls (procedures policies knowledge databases)
- Navigate employees and managers with selfservice transactions and processes
- Maintain data in our HR system (Workday)
- Manage HR documentation (employment contracts)
- Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery
- Initiate the conversations with internal and external stakeholders (i.e. Business HR Benefits Total Rewards Finance and other) to constantly improve the service quality and efficiency
- Actively looking for continuous improvement ideas and running some of the initiatives towards process improvements and automation
- Keep the process documentation uptodate
- Deliver system and process training to new joiners
- Support any projects run within the Business area
- Maintaining a positive empathetic and professional attitude toward customers at all times
Qualifications :
Qualifications:
- Proven customer service experience 13 years)
- Strong written and oral communication skills inEnglish (C1 and German (C1
- Experience with HR service and processes as well as HRIS tools and systems considered as an asset
- Customer orientation and ability to adapt to the changing environment quickly
- Team player attitude and transparent communications skills
- Continuous improvement mindset
- Experience in project management considered as an asset
- Ability to multitask prioritize and manage time effectively
- Bachelors degree
Additional Information :
We offer:
- Chance to become a part of dynamically growing biopharmaceutical company.
- Friendly organizational culture.
- Hybrid working model 3 days in the office 2 days from home).
- Training opportunities and professional development.
- Flexible working hours and additional days off (Abbvie Days).
- Charity initiatives incl. Week of possibilities days of employee volunteering.
- Extensive benefits package (Multisport private medical care life insurance).
- Wellness initiatives global events promoting worklife balance physical and mental wellbeing
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Fulltime
Employment Type
Full-time
