IT Implementation and Operations Director
IT Implementation and Operations Director
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Job Description
Description of Work
The position is located in North Carolina and is potentially eligible for a limited remote work schedule with some statewide travel required.
This position part of the Implementation and Operations Section (IOS) reports to the Deputy Chief Information Officer (DCIO) and serves as the IT leader for the brown portfolio. It oversees IT implementation operations maintenance project management and infrastructure for all 13 facilities under the Division of State Operated Health Facilities (DSOHF). The DSOHF has transitioned from paper to an Epicbased electronic health record (EHR) system and thirdparty applications supporting 10000 employees 2000 daily patients/residents and over 2500 clinicians.
The IT Director manages the Epic implementation team thirdparty applications and infrastructure during and after Epic deployment. Responsibilities extend to overseeing nonEHR platforms IT budgets integrated system utilization and ensuring operational readiness adoption and success of Epic and related systems. This role also facilitates employee cultural change through advisory committees and collaborates closely with DSOHF leadership clinical staff and HR.
Leading a team of 110 the IT Director has seven direct reports: Clinical Applications Manager Revenue Applications Manager Laboratory & Ancillary Applications Manager Infrastructure Director Project Portfolio Manager Change Control Lead and Application Architect. The role requires engagement with highranking stakeholders and ensures compliance with IT policies and standards.
Key Responsibilities:General Expectations:- Develop and execute the IT strategy in alignment with business needs.
- Oversee implementation maintenance and operations of nonEHR applications.
- Foster collaboration with business and hospital leaders to align IT with organizational goals.
- Act as the first escalation point for application and project portfolio managers.
- Provide oversight for IT modernization efforts risk mitigation and incident management.
- Enforce project management and SDLC standards across portfolios.
- Ensure IT support for all applications and projects including vendormanaged initiatives.
- Develop resource allocation models for internal and vendorsupported IT projects.
- Prioritize Implement operate and maintain nonEHR projects and applications
- Build and maintain effective relationships with business leaders section chiefs and hospital leaders to ensure alignment between IT and business strategies and priorities
- Communicate and partner effectively with transparency through verbal and written presentations with the team peers leaders hospital leadership and other team members.
- Provide support oversight and direction to project portfolio managers (PPMs) and Application Portfolio Managers (APMs) to collaborate with other ITD teams to develop and implementa modernization roadmap for portfolios
- Actively participates in DSOHF ELT to represent ITD and align missionenabling services with DSOHF priorities
EHR Specific Responsibilities:Manage crossteam relationships risk analysis and project deliverables.
Oversee EHR program budgets contracts and compliance.
Lead executive steering committees and facilitate program status reporting.
- Maintains knowledge of major Epic and thirdparty vendor announcements and product capabilities and identifies risk or opportunity
Champion Epics methodology workflow optimization and change management.
- Responsible for leading the ongoing executive steering committees in collaboration with business leadership and other critical stakeholders.
People Management Expectations:Cultivate an empathetic serviceoriented leadership approach.
Handle conflicts and challenging situations with diplomacy.
Support staff development through training and certification and ensure resources are shared .
Manage hiring retention and performance of employees contractors and temporary staff.
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and wellbeing of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
About the NC DHHS Information Technology Division:
In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies
Listed below are the knowledge skills and abilities (KSAs) associated with the position. These KSAs along with the minimum education and experience listed are required in order to be deemed eligible for the position therefore you must provide supporting information within the body of your application to demonstrate your possession of each KSA listed.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
- Experience with IT consulting in an operationally related position
- Documented experience managing multiple secure scalable IT systems
- Proven progressive management experience supporting medium to large teams
- Documented experience successfully identifying and leading large IT projects ensuring efficient system development
- Demonstrated communication & negotiation experience including presentations conflict resolution relationship building and alignment of IT strategies with business goals.
- Verifiable experience in Electronic Health Record (EHR) implementation and operations
- Valid North Carolina drivers license
Management Preferences:- Leadership experience within a large government or private sector Health and Human Services or Hospital organization.
- Project Management Professional (PMP) or Agile Project Management Certification preferred
- Experience using Epic and nonEpic platforms for EHR operations
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:Bachelors degree in computer science or an IT related field from an appropriately accredited institution and six years of progressive experience in the field of information technology which includes at least three years of managerial experience.
OR
Associates degree in computer science or an IT related field from an appropriately accredited institution and seven years of progressive experience in the field of information technology which includes at least three years managerial experience.
OR
An equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the MeritBased Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veterans Preference must attach a DD214 Member4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at .
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your applicationplease call the NeoGov Help Line at. If you have a technical issue with your Government Jobs account please call their Help Line at.
Required Experience:
Director
Employment Type
Full-Time
