Student Services Officer mfd
Student Services Officer mfd
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Your Responsibilities
Position
The key objective is to support the Student Services team by fielding general student enquiries by various communication channels and to provide general administrative assistance.
In this role your tasks and responsibilities will include but are not limited to;
Being the first point of contact for our students.
Supporting regular communication with students through various channels
Delivering excellent customer service by providing seamless administration and effective communication.
Issuing official letters to students upon request.
Answering emails promptly and professionally.
Supporting students in their enrolment process on campus
Guiding students in their questions regarding the BSBI policies and procedures.
Answering phone calls from students and providing assistance as needed.
Performing other administrative duties as requested by the manager.
The key objective is to support the Student Services team by fielding general student enquiries by various communication channels and to provide general administrative assistance.
In this role your tasks and responsibilities will include but are not limited to;
Being the first point of contact for our students.
Supporting regular communication with students through various channels
Delivering excellent customer service by providing seamless administration and effective communication.
Issuing official letters to students upon request.
Answering emails promptly and professionally.
Supporting students in their enrolment process on campus
Guiding students in their questions regarding the BSBI policies and procedures.
Answering phone calls from students and providing assistance as needed.
Performing other administrative duties as requested by the manager.
Your profile
Requirements
Minimum qualifications:
Experience in frontline customer service.
Excellent attention to detail and strong organizational skills.
Proficiency in business correspondence with customers.
Proficiency in MS Office suite.
Fluency in written and spoken English.
Preferred qualifications:
Proven track record in the areas of student services customer service customer satisfaction administration higher educational management and continuing education.
Demonstrated ability to develop new approaches solutions and methods.
Open and communicative highly social and empathetic person
Creativity and critical thinking
You enjoy working in a team showing initiative and introducing new ideas
You have a flexible mindset and ability to adapt to different responsibilities
Minimum qualifications:
Experience in frontline customer service.
Excellent attention to detail and strong organizational skills.
Proficiency in business correspondence with customers.
Proficiency in MS Office suite.
Fluency in written and spoken English.
Preferred qualifications:
Proven track record in the areas of student services customer service customer satisfaction administration higher educational management and continuing education.
Demonstrated ability to develop new approaches solutions and methods.
Open and communicative highly social and empathetic person
Creativity and critical thinking
You enjoy working in a team showing initiative and introducing new ideas
You have a flexible mindset and ability to adapt to different responsibilities
Why us
BSBIs mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an everchanging business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industryrelevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.
About us
BSBI is part of GUS Germany GmbH (GGG) a dynamic network of higher education institutions with more than 15000 students at locations in Germany Europe and beyond.
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
We prepare students for impactful global careers providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise leadership and success our programmes empower students with an entrepreneurial mindset to lead and succeed fostering an inclusive innovative and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore for more information about us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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