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Job Location drjobs

Raleigh, NC - USA

Monthly Salary drjobs

$ 86416 - 100000

Vacancy

1 Vacancy

Job Description

About the Role:

Grade Level (for internal use):

10

The Team:Customer Experience a core capability within Market Intelligence collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success sales operations and the implementation of commercial technologies. This includes tools such as Salesforce alignment with targets in strategic growth areas and driving accelerated growth by placing the customer at the center of all we do. Our focus on delivering a comprehensive customer experience.

The Proposal & Customer Assessment Team a key function within Revenue Operations and Transformation plays an essential role in supporting due diligence questionnaires risk assessments audits and other customer inquiries. Our objective is to facilitate the new revenue generation through RFX processes and ensure superior customer satisfaction by providing highquality proposals and relevant information during pre and postsales stages. We serve a diverse range of clients across various geographies and maintain a steadfast commitment to a clientfirst approach.


Responsibilities and Impact:

This position within the Proposal & Customer Assessment Team plays a critical role in supporting Market Intelligences revenue teams in managing the increasing volume of client audits and inquiries. The individual will collaborate extensively with customer and internal stakeholders including product risk compliance legal and functional teams to ensure that client requirements are met efficiently and effectively.

Key Responsibilities:

  • Overseeing and managing client audits and risk assessments from initiation to completion ensuring a strong understanding of internal controls and audit trends to maintain the integrity of the audit process.

  • Acting as the primary point of contact for key customers assisting them in meeting their vendor management requirements.

  • Building and nurturing partnerships with corporate and divisional teams to gather information and influence both strategies and outcomes.

  • Gaining a comprehensive understanding of Market Intelligences audit processes as well as the companys cybersecurity policies standards processes and controls.

  • Tracking the outcomes of assessments and audits monitoring management responses to address identified findings coordinating followup activities and preparing reports for senior executives and management.

  • Performing additional tasks as assigned by the team manager while continually refining processes to align with evolving industry standards.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $86416 to $100000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Competencies:

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit
In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.


Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership


At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

For more information on benefits by country visit: https://spgbenefits/benefitsummaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Employment Type

Full-Time

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