ITSA Client Support Specialist II CS25-216
ITSA Client Support Specialist II CS25-216
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 48889 - 51462
1 Vacancy
Job Description
Description
Are you passionate about technology and eager to make a difference in a dynamic team environment Were looking for an ITSA Client Support Specialist II to join our team and help us provide outstanding computer solutions and technical support to our campus community!
Under the administrative direction of the Associate Director this role offers a unique opportunity to directly impact the success of our technical services. As a key member of the team you will support our customers by providing effective and timely technical solutions to their computerrelated issues. From troubleshooting customer service problems to maintaining systems and solutions your role will be vital in keeping things running smoothly.
What Youll Do
Technical Support & Maintenance: Provide direct support for computer solutions to resolve customer service problems. Install configure and maintain hardware software and network systems to ensure optimal performance.
Training & Guidance: Offer training and support on hardware software and networking empowering users with the knowledge they need to succeed.
Computer Refresh Cycle: Participate in refreshing leased computers on campus during the lease cycle ensuring that systems are up to date and functioning efficiently.
Lab & Classroom Support: Provide handson support in computer labs and classrooms ensuring that systems are installed configured and maintained to meet the needs of students and faculty.
Research & Testing: Conduct research test new technical solutions and provide recommendations to clients to enhance their operations.
Technology Training: Offer technology training for clients helping them navigate new tools and systems with ease.
Why Join Us
This is an exciting opportunity to work in a collaborative environment make a real impact and develop your technical expertise. If youre a problemsolver with a passion for technology wed love to hear from you!
Apply today and be a part of a team thats helping shape the future of technology on our campus!
Minimum Acceptable Qualifications
Associates and one year of experience in a related field OR Three years of experience in a related field. Any combination totaling three years from the following categories: progressively more responsible work experience in an Information Technology (IT) related profession; college course work which included Information Technology (IT) or a closely related discipline. All experience can be concurrent.
* 3 years experience installing upgrading and troubleshooting computer hardware and software;
* 3 years working knowledge of application programming and programming theory and practice;
* 3 years experience troubleshooting computer networking technology servers services and related protocols such as NETBIOS IPX/SPX TCP/IP;
* 3 years working knowledge of multiple platform such as DOS MSWindows MAC OS/2 UNIX etc;
* 3 years Microsoft Deployment Toolkit or alternate large scale imaging experience;
* 3 years maintaining systems in an Active Directory environment;
* 3 years demonstrable project lead skills including implementation tracking and deliverables.Supplemental Information
Civil Service Information:Civil Service Application FAQs
Application Instructions:How to Apply Step by StepIllinois Residency Requirement:Pursuant to the State Universities Civil Service System outofstate candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
Classification: State Universities Civil Service System Classification Number: 5032 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten 10 working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.
PreEmployment Screening:External candidates receiving a job offer must undergo preemployment screening including a criminal background check. For safety sensitive positions a drug screen will also be required.
Work Authorization Information:This position does not offer work authorization sponsorship. International students at SIUE on F1 or J1 visas are not eligible for fulltime or parttime civil service positions with permanent status. F1 and J1 visa holders must be enrolled fulltime and can only apply for temporary parttime roles working 20 hours or less per week during spring and fall semesters such as student worker positions assistantships and civil service extra help roles. SIUE is a state university and its important to highlight that benefits from statesponsored plans may not be accessible to individuals on F1 or J1 visas.
Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us ator via email at:
EEO Statement
Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.
We value your interest and look forward to reviewing your application. For questions or more information please email.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
