Solutions Engineer
Solutions Engineer
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1 Vacancy
Job Description
San Francisco CA or Salt Lake City UT
Enable Internet businesses to sell across borders
Were tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years software businesses have gone from not having to worry about sales tax to needing to monitor their exposure calculate local sales tax rates and file returns in over 20 US states and many countries worldwide.
So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.
Anrok connects with billing and payment systems to automate sales tax compliance endtoend. We have raised over $50M from leading investors like Sequoia Index and Khosla Ventures.
Were looking for a Solutions Engineer who can understand and distill complex systems to find innovative solutions & communicate technical concepts in a way that is easy to understand for any stakeholder. The ideal candidate is highly organized with exceptional documentation skills loves creating scaled processes and can actively contribute to closing deals by demonstrating technical value. This curious problemsolver thrives on turning complex challenges into elegant scalable solutions that drive business results.
In this role you will:
Become an expert in the various paths to integrating with Anrok between prebuilt integration functionality our APIs and manual workflows
Architect and evangelize technical solutions that drive sales success partnering with internal teams customers and prospects to design and implement strategic solutions while serving as technical authority throughout the sales and onboarding cycle
Work closely with our Product and Engineering teams to build and maintain expertise in the product as well as to surface areas of friction and potential improvement
Work with our Product and crossfunctional teams to identify prioritize and escalate impactful features to unblock sales deals and activate current Anrok customers
Break down document and socialize complex technical challenges and concepts for internal and external teams to foster shared understanding and a clear path toward resolution
Design scalable workflows to effectively prioritize and manage live calls email responses documentation of implementation paths and decisions and other strategic projects
Help surface crossfunctionally align on and implement new ideas such as improving our technical documentation or designing new demo functionality for our thirdparty integrations
Serve as a consultative expert on both Anrok and broader API systems design for our prospects customers and partners
Work closely with our Sales Onboarding and Account Management teams to provide effective and efficient technical support throughout the customer lifecycle
In conjunction with the Technical Support Team create and maintain technical documentation to support customer implementation and technical resolution success
What excites us:
5 years of experience as a Sales or Solutions Engineer preferably with enterpriselevel technical systems (bonus points for SaaS and API direct experience).
Deep technical expertise in API integrations and web technologies with a proven track record of accelerating sales cycles by swiftly resolving complex technical blockers and architecting scalable implementation strategies that drive multithreaded enterprise deals
Ability to drive focused resultsoriented technical discussions across all seniority levels skillfully translating complex concepts for both technical and nontechnical stakeholders while maintaining clear meeting objectives and actionable outcomes
You love to learn and are capable of building deep expertise in new industries and products quickly.
You can spearhead complex crossfunctional projects build stakeholder consensus maintain transparent communication channels and orchestrate successful delivery through methodical and relentless followthrough.
Programming experience in one or more languages (Python JavaScript Ruby etc.
Background in solutions architecture technical consulting or similar customerfacing technical roles
You enjoy playing a key role in the sales cycle and contributing to the bottom line.
Ability to build and scale robust operational frameworks combining exceptional communication skills with proven ability to architect document and implement enterprisegrade processes that drive organizational efficiency and repeatable success
What we offer:
The equity upside of an earlystage startup with the productmarket fit of a laterstage company.
Daily lunch and snacks for those working out of our San Francisco office.
Medical dental and vision insurance covered 100.
One Medical membership covered flexible sick benefits and more.
Annual learning and development stipend for books online courses and conferences as well as a curious team to share your learnings with.
Annual team offsites and inperson opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
For employees based in the San Francisco Bay Area New York City and Salt Lake City we follow a hybrid model where we come into the office 3 days a week to collaborate in person.
Please be aware jobseekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok domain. Any outreach claiming to be from Anrok via other sources should be ignored.
Employment Type
Full-Time
