Manager IIT Application Support
Manager IIT Application Support
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Description
#LISC1
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
I&IT ONLY: Metrolinxs Innovation and Information Technology group supports female team members via Go Tech Women an affinity group for women in Information Technology led by our Chief Information Officer.
If you enjoy technology and innovation value diversity appreciate work/balance and are looking for an opportunity to make a better world via public service Metrolinx would like to hear from you!
What will I be doing
- Collaborate and partner with I&IT leaders functional stakeholders and departments to ensure successful support services and maintenance are provided to the suite of Information Management applications
- Lead and direct a team of application support and operational staff. Motivate and support team to work in a 24/7 critical production environments.
- Leads supervises and supports Application Support team by providing overall guidance direction in daytoday tasks and longerterm planning activities for the application support team.
- Manages the migration to live production environments; oversees the creation of support documentation service level agreements (SLAs) and training materials; contributes to procurement and contract management processes
- Establishes and maintains relationships with all stakeholders through regular interaction to facilitate management of the production environment delivery of enhancements and services secure implementation of changes and improve customer satisfaction.
- Acts as the key liaison and contact on all application operations matters and issues within their product portfolio
- Collaborates with other IT leaders to perform effective staff application and capability planning
- Effectively interacts and communicates with contacts/business partners across the organization on application support activities in the event of incidents
- Provides oversight to defines and monitors the Application Support teams yearly operating plan and performance objectives to monitor for quality and excellent delivery of the Application Support services.
- Provides subject matter expertise regarding industry standards regulations and best practices.
- Takes ownership of severe operational problems and leads resolution through formal root cause analyses documentation of solutions and escalation to senior I&IT leadership as required.
- Manages and provides leadership; delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives.
What Skills and Qualifications Do I Need
- Expert knowledge of formal application delivery methodologies approaches principles including major tasks tools and deliverables to manage the delivery of enhanced applications to help endusers perform specific tasks.
- Expert knowledge and understanding of advance procurement vehicles and their application to I&IT
- Must have excellent handson DotNet development (middleware microservices) experience
- Must have hands on experience in various Azure Cloud resources/tools like Function Apps Container Apps Logic Apps Service Bus Azure Data Factory etc
- Must have hands on DB experience of SQL Queries Stored Procedure Triggers etc (MS SQL DB)
- Experience in developing and implementing small and large Enterprise applications using few of the following: C# ASP Core .NET Web APIs MQ SQL Redis
- Knowledge of Information Technology Infrastructure Library (ITIL) Foundations.
- Knowledge of project management principles and practices to manage projects and teams at a complex level that involve all forms of project delivery.
- Leadership problem solving interpersonal and oral/written/presentation skills
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equitydeserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at:or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send timesensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for nonunion roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LISC1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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