Event Manager Full-Time Rupp Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire train schedule and supervise necessary event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

The Event Manager reports to the Director of Events and will oversee assigned Events in the Central Bank Convention Center Lexington Opera House and Rupp Arena.

This role pays an annual salary of $45000$50000.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until April 30 2025.

Lexington is an active and thriving market that is craving an active and welcoming venue for events. The heart of any thriving community is its downtownand Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widelyrecognized entertainment venues in North America. Rupp Arena in Lexington Kentucky is fast becoming THE must play venue. The 20000seat arena affectionately referred to by some as the Cathedral of College Basketball is home to the National Champion University of Kentucky mens basketball program and has played host to some of the most talented and awardwinning musicians/artists in the world including U2 Paul McCartney Elton John Justin Timberlake Kenny Chesney Taylor Swift and many others.

Central Bank Center is our convention side with over 99k sf of exhibition space 24k sf each of meeting and ball room space 50k of hospitality space 10k sf of flexible space and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House showcasing Broadway talent through collaborative bookings of Broadway shows small venue concerts and local arts.

• Advance plan service and supervise all events.
• Acts as primary client contact during all phases of event managementascertainclient requirements for event setup etc. to ensure event runs as requested.
• Provide clients with updates as necessary for each assigned event.
• Lead site visitsand meetingswith clients for all assigned events.
• Create Event Plans/Documents and distribute to departments with complete event information.
• Plan direct and evaluate the work of various departments in coordination with event processes.
• Function as a liaison between users of the facility and the facility staff.
• Coordinate communication between building staff and show staff during load in and load out.
• Create and distribute detailed data sheets prior to every event.
• Provide leadership and guidance for event personnel from advance to closing and settlement of event.
• Establish and maintain effective working relationships with lessees/clients coworkers parttime staff contractors patrons/public and municipal officials.
• Manages events in facility maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests concerns and issues during the event to ensure resolution.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Advise lessees on services available from independent contractors for events
• Investigate and resolve eventrelated complaints in a professional manner ensuring customer satisfaction.
• Communicate with municipal officials including police fire and medical services event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Verify that event spaces have been set accurately to client specifications while staying within fire code and building policies.
• Ensures facility rules regulationspoliciesand procedures are enforced and adhered to by client and associated vendors.
• Anticipate problems and developappropriate solutions.
• Investigatesanalyzesand solves operations problems and complaints.
• Operational/Financial decisions/processing.
• Assist with the completion of preshow event financial estimates.
• Assist with the completion of postshow event settlements.
• Prepare cost estimates and monitors final billing.
• Analyze challenges identify alternative solutions and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Observe andsubmitsmaintenance request orders for repairs and damages.
• Attend and participate in weekly Operation Meetings.
• Communicate clearly and concisely in the English language both orally and in writing
• Work a flexible schedule including long nights early mornings weekends & holidays as needed.
• Maintain and manage event related information in event management software Momentus.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles.
• Recommend and evaluate required event staffing levels for various support departments.
• Communicate with municipal officials including police fire and medical services event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Serve as the Manager on Duty as assigned and respond to any emergencies.
• Other duties and responsibilities as assigned.

• 35 years of related work experience.
• Experience in event management in a stadium arena convention center or public assembly facility setting preferred.
• Bachelors degree from an accredited college/university with major coursework in facility management hospitality management business or related field.
• Strong oral and written communication skills.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision scheduling and training employees.
• Work independently exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Excellent organizational planning and interpersonal skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problemsolving and communication skills.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer using MS Windows MS Excel MS Outlook MS Word.
• Ability to occasionally lift and/or move up to 50 pounds; perform climbing lifting carrying pushing pulling and stooping. Ability to stand and sit for long periods.
• Ability to work irregular hours that may vary including daytime evening weekends and holidays.
• Experience in event management software (Momentus) preferred but not required.
• Experience in CAD preferred but not required.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.