Switchgear Busbar Support Specialist

• Model and always enforce Vertiv safety guidelines.
• Lead development of servicerelated documentation.
• Develop Product technical updates and deliver technical webinars.
• Provide Domestic and International Technical Assistance.
• Lead customer meetings and teleconferences as directed.
• Onsite Technical Assistance as required with minimal supervision.
• Availability to conduct afterhours technical support in a weekly rotation schedule.
• Identify collect and provide service documentation in emergencies for service technicians.
• Liaison between engineering and manufacturing on behalf of service.
• Review quotes and provides support for proposals to applications engineering teams.
• Communicate technical requirements for orders with custom configuration in advance of product shipment to service delivery team.
• Escalate any concerns and ensure that appropriate changes are made to resolve customers concerns.
• Work closely with quality to address field reported issues and develop lessons learned.
• Work closely with RCA team for investigation of critical events
• Support engineering team with investigation and parts analysis for RCA support.
• Review all pertinent data for site failures including but not limited to repairs and findings from field engineers alarm downloads other site monitoring data service history site configuration and load profile to support RCA.
• Maintain contact with the suppliers engineering and quality associates during the analysis process to ensure the results meet Vertiv s goal of identifying the root cause.

QUALIFICATIONS

• Bachelors degree in mechanical or electrical engineering preferred or equivalent training and experience
• Minimum 4 years military or industry experience in power switchgear or electronic fields.
• Vertiv Services experience with AC Power products is a plus.
• Knowledge and experience in medium power and low voltage power.
• Effective troubleshooting skills and resolution documentation.
• Proficient in all Microsoft Office products especially MS Outlook Excel SharePoint and Smartsheet.
• Experience with schematics and wiring diagrams.
• Knowledge or experience with manufacturing processes is a plus.
• Knowledgeable in quality system processes like 8D Analysis FMEA Six Sigma Kepner Trego
• Excellent writing and verbal communication skills.
• Strong analytical and problemsolving abilities.
• Ability to manage multiple projects/issues simultaneously.
• Properly interact with all levels in the organization and with the customers.
• Conscientious accurate detail oriented and selfmotivated.
• Ability to work without direct supervision.
• Demonstrated ability in electrical circuit understanding and troubleshooting.

PHYSICAL & ENVIRONMENTAL DEMANDS

• None

WORKING CONDITIONS

• Professional office environment
• Reactive fast paced environment
• 25 domestic and minimal international
• Drivers License Required: Yes
• Available for travel in event of emergencies
• Flexible schedule (Weekends evenings holidays)

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.