Vietnamese Bilingual Document Retrieval Specialist VietnameseEnglish
Vietnamese Bilingual Document Retrieval Specialist VietnameseEnglish
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Job Description
This is a remote position.
Scope:
Handle approximately 300 active cases in various stages of the document retrieval process
Work exclusively for the clients focusing solely on our clients and processes
Potential to earn performancebased bonuses of up to $250 per month for top performers
Opportunity for longterm career growth within a scaling company
Responsibilities:
Contact clients to retrieve necessary documents for bankruptcy filing including bank statements and IDs
Guide clients especially those who are elderly or techchallenged through the document submission process
Upload and organize client documents in Dropbox according to company standards
Nurture client relationships to ensure all required documentation is obtained in a timely manner
Use Time Doctor for accurate time tracking and productivity monitoring
Manage a high volume of cases simultaneously ensuring all deadlines are met
Collaborate with the broader team to continuously improve processes and enhance client experience
Requirements
Excellent communication skills both verbal and written (Bilingual English and Vietnamese)
Strong problemsolving abilities and patience when dealing with challenging situations
Proficiency in using digital tools such as Dropbox and time tracking software
Ability to work fulltime 40 hours per week) with a dedicated schedule
Experience in customer service or client relations preferred
Basic understanding of financial or legal documents is a plus
Comfortable working in a remote environment with a focus on productivity and results
Commitment to maintaining confidentiality and handling sensitive information with utmost care
- Incentives and Bonuses
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Excellent communication skills, both verbal and written (Bilingual English and Vietnamese) Strong problem-solving abilities and patience when dealing with challenging situations Proficiency in using digital tools such as Dropbox and time tracking software Ability to work full-time 40 hours per week) with a dedicated schedule Experience in customer service or client relations preferred Basic understanding of financial or legal documents is a plus Comfortable working in a remote environment with a focus on productivity and results Commitment to maintaining confidentiality and handling sensitive information with utmost care
Education
N/A
Employment Type
Full Time
