Director Customer Vehicle Lifecycle Management
Director Customer Vehicle Lifecycle Management
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Job Description
What You Will Bring
10 years of relevant experience in Sales Finance or Marketing role with a strong focus on advanced analytics marketing analytics strategy development pricing and project planning.
Experienced and proven people leader with substantial subject matter expertise who can organize direct and motivate team to accomplish organizational objectives
5 years of management and supervisory experience
Experience in customer segmentation predictive modeling and marketing analytics tools
Prior experience working within Automotive Finance as well as consulting experience preferred.
Bachelors degree required in Marketing / Statistics / Sales Management / Business or related field.
MBA a plus.
Strong leadership skills to effectively lead and support both assigned resources and colleagues from other internal HCA departments or external stakeholders.
Excellent communications skills to drive strategic initiatives and the ability to produce and present materials to CSuite level.
Proven critical thinking problem solving skills for strategy formulation.
Excellent organizational and multitasking skills.
Knowledge of the automotive industry.
Exceptional analytical skills datadriven and analytical in making decisions.
Expert skills w/ Excel SQL SAS and analysis tools
Ability to extract analyze and draw insight from data in enterprise databases
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Medical Dental and Vision plans that include nocost and lowcost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Director Customer and Vehicle Lifecycle Management is responsible for driving brand and captive loyalty among Hyundai Kia and Genesis consumers while maximizing vehicle value across various lifecycles. This role involves leading strategy and planning with a particular focus on electric vehicle initiatives aimed at improving sales efficiency and achieving other enterprise goals. In addition this position will proactively engage and collaborate with business leaders at HCA global headquarters and local OEMs to ensure buyin for strategies and effective .
What You Will Do
1. Develop customer and vehicle lifecycle process and programs resulting in higher client retention & loyalty increased opportunities to monetize the assets beyond traditional programs drive higher asset residual valuation and maximize profitability. Facilitate discussions to achieve stakeholder and executive alignment on product program and servicelevel approach throughout vehicle lifecycle.
2. Develop and execute datadriven strategies utilizing advanced analytics across various functions to enhance brand and customer loyalty.
3. Lead key Marketing initiatives to drive Captive Value to OEMs. Collaborate with crossfunctional teams to align loyalty initiatives with business goals.
4. Complete adhoc assignments presentations and reporting as requested by management and/or executives and perform all other duties as assigned.
5. Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.
Required Experience:
Director
Employment Type
Full-Time
