Help Desk Technician 226 Days
Help Desk Technician 226 Days
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
- Provide a high level of customer service and technology phone support to Dallas ISD campus principals teachers central staff and Students/parents.
- Responsible for firstcall resolution by troubleshooting and resolving technical issues related to district computers and enterprise applications.
- The onsite position will provide excellent customer phone support using ACD application resolve technical issues log and escalate calls as appropriate.
- Troubleshoot and problemsolve efficiently by using active listening skills and asking pertinent questions.
- Document each customer interaction through the incident management application.
- Respond to telephone calls emails chat and personnel requests for technical support.
- Assign incidents to appropriate EdTech departments and technicians.
- Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users.
- Support computers mobile devices digital A/V equipment and peripherals in addition to instructional software applications.
- Follow attendance policy as assigned by supervisor and attend training and meetings as required.
- Perform all other duties as assigned.
- Accredited High School Diploma or equivalent (U.S.A. equivalency).
- Two years experience in Information Technology support services.
- A and ITIL Certification preferred.
- Strong verbal and written communication skills and excellent customer service skills.
- Knowledge of Microsoft Operating Systems Microsoft Office Suite and Office 365.
- Knowledge of Mac OS IOS Chrome OS and Google Applications for Education.
- Knowledge of troubleshooting and resolving operating system software issues and technology hardware failures.
- Knowledge of audiovisual devices preferred.
- Knowledge of TCP/IP and basic networking protocols.
- Must maintain confidentiality.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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