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Front Desk Agent

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1 Vacancy
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Job Location drjobs

Providence, RI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Location

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center Dunkin Donuts Convention Center as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company and as a result our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates all of our associates are provided the greatest benefit of all which is opportunity.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends.

Responsibilities

  • Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor send and distribute guest faxes
  • Generate print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.

Qualifications

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly quickly and make concise decisions
  • Ability to prioritize organize and follow up
  • Ability to work well under pressure dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Previous guest relations training is preferred
  • Must be able to work weekends and holidays


Required Experience:

Unclear Seniority

Employment Type

Unclear

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