Customer Service Supervisor 29199
Customer Service Supervisor 29199
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$ 62000 - 89000
1 Vacancy
Job Description
Be part of a growing successful company in an exciting and challenging field. Border States is 100 employeeowned which means youre empowered to make decisions find solutions and receive rewards for your hard work.
This position will be located in: Albertville MN
Job Summary
Leads and supervises the daytoday operations of the Customer Service in promoting sales obtaining orders and providing service to our customers. Obtains orders provides customers timely followup on technical inquiries participates in the marketing planning and sale of Border States products and services provides input to sales and marketing on customer needs regarding pricing products competition and procedures resolves customer billing problems and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
Responsibilities
Essential Functions
- Works closely with Border States sales and marketing staff to meet and exceed sales and gross profit objectives.
- Obtains orders and provides proactive customer service sales functions including but not limited to order entry expediting pricing followup and other services as required.
- Provides customers with timely and accurate followup on technical inquiries or other requests.
- Actively participates in the marketing planning and sale of Border States products and services.
- Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
- Provides input to sales and marketing personnel on customer needs and concerns regarding pricing products competition and procedures.
- Participates in coordinating analyzing and acting upon information and feedback of customer needs pricing products competition and procedures.
- Coordinates with the Customer Financial Services staff to resolve customerbilling problems resulting from errors in pricing shipping delivery or other credit areas.
- Provides input to the pricing and purchasing areas on product evaluations code descriptions inventory management pricing development and other related functions.
- Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible.
- Develops standard operating procedures guidelines or checklists for customer service area to ensure consistent accurate and repeatable processes.
- Leads change management in customer service area which may include training formal communications or other corporate initiatives.
Nonessential Functions
- Attends sales meetings and training programs as required.
- Assists with sales meetings and trade shows as needed.
- May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
- Training new hires as required.
- Maintains reports as required this may include: bill blocks delivered not invoiced material open work cycles credit cards without authorizations etc.
- Trains on best practices to improve operations effectiveness.
- Identifies and leads continuous improvement opportunities working with branch regional or corporate stakeholders.
- Responsible for performing the duties of the Customer Service Representative as needed.
Qualifications
- Minimum of a twoyear business/trade degree preferred or the equivalent in work experience.
- Prior supervisory experience with a minimum of three years of prior customer service city desk or sales experience preferred.
- Strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of fouryears of prior electrical distribution experience preferred.
- Ability to read write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows Microsoft Office (Excel Word and PowerPoint) Internet Email and SAP software.
Skills and Abilities
- Excellent customer service skills include being competent accurate responsive and engaged.
- Excellent interpersonal written and verbal communication reading and customer service skills are preferred with the ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 33 Frequently34 66 Continuously: 67 100
- Lift from Waist:
- < than 10 lbs. Not at all
- 10 to 25 lbs. Not at all
- 26 to 50 lbs. Not at all
- 51 to 75 lbs. Not at all
- 75 to 100 lbs. Not at all
- 100 lbs. Not at all
- Lift from Floor:
- < than 10 lbs. Frequently
- 10 to 25 lbs. Frequently
- 26 to 50 lbs. Occasionally
- 51 to 75 lbs. Occasionally
- 75 to 100 lbs. Not at all
- 100 lbs. Not at all
- Carried for Distance:
- < than 10 lbs. Not at all
- 10 to 25 lbs. Not at all
- 26 to 50 lbs. Not at all
- 51 to 75 lbs. Not at all
- 75 to 100 lbs. Not at all
- 100 lbs. Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) Continuously
- Standing (for sustained periods of time) Frequently
- Walking (moving about on foot to accomplish tasks) Frequently
- Bending/stooping (downward and forward) Occasionally
- Crawling (moving about on hands and knees or hands and feet) Not at all
- Climbing/Walking Stairs (ascending or descending) Frequently
- Reaching (extending arms in any direction) Frequently
- Crouching/squatting (bending the body downward and forward by bending leg and spine) Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s) Occasionally
- Balancing (maintaining body equilibrium to prevent falling) Occasionally
- Repetitive motion (substantial movement (motions) or the wrists hands and/or fingers) Continuously
- Pivoting (movement in any direction with one foot keeping the other in contact with the floor) Occasionally
- Pushing/Pulling (using upper extremities to press against or draw or tug) Occasionally
- Grasping (Applying pressure to an object with the fingers and palm) Continuously
- Fingering (picking pinching typing; working with primarily fingers and not whole hand) Continuously
- Talking (expressing or exchanging ideas by means of the spoken word) Continuously
- Driving (the control and operation of a motor vehicle) Occasionally
- Desk work (work usually performed at a desk) Continuously
- Use of a computer Continuously
- Use of a telephone Continuously
- Hearing (Perceiving the nature of sounds at normal speaking levels) Continuously
- Exposure (to adverse weather & temperature conditions) Occasionally
- Travel (travel needed to perform job duties) Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $62000 $89000 based on experience.
Our History
Border States is a leader in the electrical supply distribution industry withover 120 locations in 31 states. Our employeeowners are second to none in delivering topnotch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employeeowned company. Employeeownership is a significant part of our culture and our success stems from the dedication of our employeeowners. We practice openbook management and our employeeowners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employeeowners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employeeowners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.
Values
As a Border States employeeowner youre responsible for living our mission service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldnt go it alone. We are owners of relationships of outcomes of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employeeowners are competent accurate responsive and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for
Border States has a competitive benefits package which includes but is not limited to:
Health Dental and Vision Benefits
Accident Critical Illness Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employeeowners upon the achievement of branch and company goals.
Equal Opportunity For All
Its not just the something weve believed in since our value the diversity of all of our employeeowners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Required Experience:
Manager
Employment Type
Full Time
